i need help with my HAPP vision pro 27"

[draginit]

i recently got my monitor back from repair for no picture on a new monitor issue,...but it appears they didnt tighten down the tuning rings on the neck, so i imagine the travel back caused them all to fall even. my problem now tho is two things---

-one, the overall picture has a purple haze to it, there is no true black because it looks like their is too much purple, and  its more noticable with white images

-two, the image is extremely large and using the on-screen controls cant fit to screen, it says "min" on the horizontal size icon and the image is cutoff on the left or right depending on h position. - the start menu is cutoff


!?!?-is this due to the tuning rings or something else.  all but two rings are laying flat. i know it wasnt like that when i sent it to them. the monitor has less than one hour of on-time, so im frustrated with HAPP as this is the third attempt to resolve the issues and is getting costly.
-any outside help would be greatly appreciated, ive been without my machine for months now

[Ken Layton]

The "Vision Pro" models are actually made by Tovis (www.tovism.com).

[draginit]

ken, thanks for showing me that website, after translating it tho i couldnt find the information i was looking for,, however it did lead me to find info on the rings on the neck and by doing so i was able to cure the purple haze and learn a thing or two about what they do, fortunatly for me after i learned the possibliy of there being a factory felt line i was able to line them back up....but it didnt fix the images size....is this convergance?? and is this something that i would only make worse if started messing with?,  i was able to find some inormation on convergance on the net but it didnt seem to coincide with the rings...could you point me in the right direction maybe as i continue to research? thanks for any help..