the make and model are extremely important,but as pointer missing colour maybe down to one of a few things;input signal from game board missing,faulty decoder i/c,faulty o/c drive transistor or tube gun fault
get us the make/model and we can point you to the correct area
a very good quick way of fault finding with this fault is swapping the red and blue wires on the monitor signal input plug,if its a signal problem from the game board then the blue won't work if its a monitor problem then the red will still be missing but the blue will work