No, they said just adjust it slightly in either direction and see if it made a difference. I couldn't find a setting for B+, but here was a pot on the board labeled B limiter which I assume is the same thing. Regardeless, I tried adjusting this pot slightly (noting it's original position) and this made no difference.
It should be noted here that I'm using a J-Pac and an ArcadeVGA graphics card. I noticed with further testing that in addition to the jitter which is apparent while games are loaded (no jitter when the front end software is displayed), the very first POST screen upon boot has bounce (the next screen showing all hardware addressess is fine), then when the Windows XP spash with the progress bar at the bottom pops up, it also has vertical bounce.
I can adjust the vertical hold all the way until the picture starts to scroll, then back just to where it stops scrolling and the above two mentioned screens no longer have vertical bounce, however, when I have the vertical hold "tuned" to where these two screens don't bounce, my front end is vertically scrolling when it loads up. It's like one or the other can be tuned in, not both.
Should I be sending this chassis back for a replacement? Thanks guys.