I finally found the pots to adjust both settings as Grantspain suggested. I knew they had to be around the flyback, but didnt' realize they were just inside a hole in the side of the frame, camoflaged by dust and dirt. I now have a pretty decent picture. There's a bit of a pattern running through the screen and a bit of ghosting still, but hopefully the cap kit will take care of it or at least give me a good place to start looking for other solutions.
Any idea what the giant white knob is for? I can't find it on the schematics and adjusting it doesn't seem to do anything.
BTW, I emailed neotec, but still haven't heard back.