D9200 Monitor not turning on, clicking noise

[SpAwN]

My setup has been working fine for over a year. Saturday night during a party my friend got a little crazy during a game of World Class Bowling. His hand hit the plexiglass (which protects the monitor). As soon as that happened, my monitor went black.

When I power it up, I hear a clicking noise, I think its the noise that its trying to turn on. I see absolutly nothing the screen remains black, I can't get the menu to show. Nothing happens except the clicking noise.

Anyone have an idea to fix this? I've tried calling Wells Gardner, and emailing their tech support but have gotten no response.

Please help Tell me it won't cost a lot !

[Ken Layton]

The clicking noise is the monitor's power supply section going into overload protection mode. Possibly a bad solder joint, possibly a bad capacitor, possibly a bad flyback, possibly a bad horizontal output transistor. In short, possibly anything.

You should take the back door off the game to look around for something like a screw or something has come loose and fallen across/or rolled under the circuit board.

[SpAwN]

Thanks for the suggestions. I just did a pretty careful inspection and do not see any obvious shorts.

Does the fact that it was working fine, and then my friend jarred the lower right corner causing it to go out, lead you towards any of the possibilites of what could be wrong?

I've emailed and let messages and wells gardner for 2 days now, has anyone else had problems getting them on the phone for support?

[SpAwN]

Ok, I haven't been able to get ahold of anyone at Wells Gardner or American Gaming.

Based on the sudden impact causing the problem. Do you think the flyback is the most likely candidate? I guess I can just try to order a new one and replace it? Is that a difficult job?

Any help would be appreciatd. I can't get support from WG, can't get Support from American Gaming, and I've only had one reply here Anyone Please help!

[2600]

It's Capacitor C15, it's a known problem that when your friend bumps the monitor that specific capcitor goes bad. 

Sorry couldn't resist.  Like Ken said it really could be anything, there just isn't enough info to tell you exactly what the problem is.  Probably why tech support isn't responding.

You are going to have to take it to someone to get it troubleshooted and repaired.  I'm pretty close to you, and if I had the time I'd check the PCB and fix any solder joints, caps, etc for you, but that may be the limit to my monitor experience.  It'd be best to take it to someone who knows what they are doing.

[Ken Layton]

Funny I've never had problems with tech support at Wells-Gardner. Is it possible there's a trade show going on somewhere and the staff is gone for a week?

By email they've usually gotten back to me in 2-3 days and by phone usually the same day.

[SpAwN]

Thanks for the replies. I'm hoping thats the problem as well. I'll try again next week.

I can't even imagine the hastle of having to ship this monitor to a service center, get it fixed and having it shipped back.

I'll try to get ahold of the tech support next week and let you guys know if they can figure out anything.

[motorfish]

I hear you. I've been trying to get ahold of tech support at Wells Gardner for two weeks. They never return calls anymore, and emailing them is like sending an email to their trash can.

If all your friend did was bump the monitor, check and recheck all of your video connections, for both the monitor and the PC.

These monitors are pretty tough, and a simple bump like that shouldn't cause the problems you're experiencing. Check your VGA connection in the back of the monitor; unplug it, and plug it back in. Systematicly check all of your connections to make sure something isn't just a little bit loose.

By the way, the clicking noise you hear in the monitor is normal for a D9200. Mine does it to.


- Dan

[Ken Layton]

Go to www.wellsgardner.com and wait for the page to load (takes awhile for those of us like me on dialup). on the right hand side of the page, click on "Tech Info" -> "Troubleshooting Tips" then select your model.