Dude, your box is kaput.  Did you buy it used?  Sounds like you picked up a used VGA box that was already hacked for 15 khz  

.  And whoever owned it previously must have also cut the 6th wire from the other (wrong) side as well.  
If you count over 6 pins from the left with the VGA box connector turned pins up and facing you, then the 15 khz pin is 6th from the left.  And if you count 6 pins from the right, guess what?  It is the S-Video output.  Coincidence that your S-Video is kaput too?  I think not.  If you didn't buy it used, you bought a previously returned product pawned off by your retailer as new.
Do yourself a favor and go to 
www.jandaman.com and get one of their two VGA solutions, either the cable or the box.  Both are great.  I run all 4 of my 15khz cabs with them (combination of 2 cables and 2 boxes) and I have another VGA box hooked up to my PC monitor for good measure!  Did I say that both are just under $9 and $10 respectively.  The last order I placed with Jandaman was shipped to me in less than 5 days (Sat and Sunday was inbetween) and I bought 2 VGA cables, a VGA box, and a Joybox.  Shipping was just over $4.  US based, rock bottom prices for the VGA box, and no mark up on USPS Priority shipping.  You can't go wrong.
Ok, Jandaman owes me some kick back now!  j/k.  More than happy to give exuburent praise when I am a satisfied customer!!!!!