I really hate making posts like this.. But I feel it necessary to warn people about my recent dealings with videoconnection. (Mostly known for their stock of overpriced NOS LS-30's)
I contacted them about a few items for one of my NEO-GEO cabs.
I.E. Sideart, monitor bezel, a mini marquee for one of my games, and a control panel overlay.
After discussing exactly which items I needed, I sent payment and they sent me the parts.
I was unpleasantly surprised when I got them.
The sideart had cut marks through them, the mini marquee was not only the wrong one, but a laminated inkjet copy. Worst of all was the CP overlay. I requested a multi slot overlay(with the game select button). What I got was a single slot overlay, with a hole crudely hacked into it for a game select button. Additionally the entire overlay was chipping and peeling badly, especially around the hacked hole.
I contacted them in a friendly manner, mentioning that I wasn't happy with the quality of the parts, and the incorrect mini-marquee.
A employee of videoconnect said he would look into it right away, and would get it corrected.
Needless to say, several days passed with no response. Then another mini-marquee showed up in the mail. To my suprise, it was the correct game this time, but it was just a laminated inkjet copy.
I emailed them again, asking why they didn't mention on their website that they were selling photocopied mini-marquees.
I have still not heard back, nearly two weeks later.
Photo's of the damaged items and photocopied marquees available if anyone is interested.
What would you recommend I do?
Seeing as how I received parts, paypal won't help me. And I am a bit hesitant to send them the parts back, for fear of not getting my money back.
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Topic: Warning! Avoid buying from Videoconnection! (Read 1678 times)
