Ok, well after searching around more, I ordered a cap kit for the qnic cgm-2500, which I'm pretty sure is the monitor.
Three more questions:
(1) Will I need to discharge the monitor prior to installing the new cap kit?
(2) Will the cap kit help with the monitor brightness? It's pretty dim...
(3) If the cap kit doesn't fix the vertical stretch issue or brightness, will I then need a new monitor? If so, where can I get one?
Thanks for your help, I really appreciate it!