Even if the integrated deguass is working, it's possible that it isn't strong enough. The built-in degauss coils are fairly weak compared to the dedicated, handheld ones. Sometimes it just takes a good manual degaussing to fix things.
Any time you move something, even just turning it in place, you can introduce gaussing artifacts from stray magnetic fields. It's perfectly normal. In some cases, there's some stray magnetic field nearby the location chosen, and you can't fix it with any amount of degaussing: you have to correct the ambient problem.
Note that the handheld coils can get pretty toasty during operation, so be careful with it. Also look up the "degauss dance" to improve results.