Hagstrom KE72 Error

[CPickler]

I have the Hagstrom KE-72 T for this cab.  I stayed up all night wiring the CP (yes, still my first system.)  However, when I go to boot with the Hagstrom connected through the keyboard port I get a keyboard failure error.  I went into the BIOS to allow me to bypass it and say ok, but I cannot input any keyboard commands.  Despite my keyboard being hooked up to the keyboard port

Any suggestions?

[CPickler]

Ok, I was able to get into Windows somehow.  I put in the floppy disk to try to initialize it and load the sample configuration.  Well, I had it search on all my COM ports, 1-6, and it said it could not find the KE-72

[jcrouse]

I had a KE72-T in a cabinet. I can say that there service and support is great and when you call in they are very knowledgable. Give them a call.

John

[CPickler]

thanks, was definately going to do that, but wanted to see if there were any ideas I could try before they open again Monday.

[SteveJ34]

I used a KE72T in my first cab. Here's a couple of troubleshooting ideas that may be overly simple and one's you have already tried but....

1. Ensure  you have cable from PC to KE72T connected to the proper port, ie: there's a connection to PC and one for passthru to a keyboard.

2. Connect the KE72T by itself....without any buttons/joys attached to its header pins and without a keyboard to passthru port. Does this boot without error?

3. Now add a keyboard to thru port...still without buttons/joys attached to header. Does this boot without error? Does the keyboard on passthru port work?

4. Now perhaps add a single button to the header. Does this boot without error? Open notepad or dos Edit, does this single key work?

5. If all the above actually works, add the full header for buttons/joys. If this introduces the error, there's probably a shorted key, something amiss in the wiring of one or more keys, or perhaps one or more keys wired NC (normally closed so always pressed) insted of NO (normally open  so they work as you wish for them to).

Again, I realize these are simple things that you have likely already tried but it usually is something simple or at least that is what I find in situations similar to these.

Write again and report what you find or know. I certainly know the frustration in wanting to work on something over the weekend and not have to wait for some tech support line to open on Monday. My unit has worked flawlessly for several years so hopefully its just a shorted button or something.

[CPickler]

I tried the suggestions.

I can boot just fine as long as neither of the IDE cables are plugged in.  I am going to start searching for anything I plugged in incorrectly.

[LPZ]

If you running windows 2000 make sure you load your configuration file thru the serial port.

[CPickler]

I'm running XP.

I haven't actually been able to load up a configuration yet.

I went through and checked all the connections.  All of them were on NO a couple of them the female quick disconnect was not seated properly and that has been fixed.  But I still get the problem with any of the IDE cables attached.

Do I need to just boot up with just the card abd keyboard and serial cable connected to load a configuration before connecting the IDE cables?

[CPickler]

if some of the buttons are not grounded properly could that cause the problem?

I have all of them connected to ground, but I think that a few of the connections may be loose or something.  Actually there is a possibility that any of the connections could of course be bad, I haven't gotten to test any of it yet.

[LPZ]

Just a thought here: check the keyboard passthru port to make sure you have your input and output correct.  If their wrong, nothing will work.

[CPickler]

yeah, they are correct.  I triple checked that.

[SteveJ34]

Well, if you followed the suggested troubleshooting path and

a. no keyboard error with the KE72T plugged in
b. no keyboard error with a keyboard plugged to the pass thru port
c.  the keyboard on pass thru works after boot
and finally
d. you get errors when you plug your buttons/joys back up via the header pins to whatever cable you are using

then yes, you probably have a bad connection somewhere amidst the buttons and joys

If you have your grounds daisy chained a single bad connection probably won't be the cause tho all buttons passed that point may not work.

The best next step while perhaps unfun is to trouble shoot each button/joy switch till you find the one that is causing the problem.

Unhook them all (perhaps leaving ground connected), start with one connected, boot, see if the  button/joy direction works, shutdown, add another, and keep going till you find the fault.

If you have a multimeter you could test the continuity of the ground daisy chain and the others for the matter at least to the quick disconnects. Its possible you have a bad microswitch somwhere ....I've never had one but have read reports from others from time to time as this being the cause of some issues.

Write back and report your results....I'll certainly keep suggesting a pathway to get you up and running.

[CPickler]

what type of voltages should I see?  I figured it was something electrical and I acquired a multimeter to test.

[SteveJ34]

I'm not sure how you have your buttons/joys wired to the KE72T....when I did mine I used the breakout board they sell to accompany it.

You won't see voltage, you need to check for continuity from the start point to each button. This is a good start to make sure you have good crimps on your disconnects and good signal back to the point this is wired to the KE72T.

...but my think is you probably have a single bad microswitch or something wired NC instead of NO which will require troubleshooting one by one.

[CPickler]

I'll take a picture and upload.  I have a couple of things I am not sure are working properly.  I went through and already checked to make sure everything was wired NO.

For most of my ground connections I used something called push in wire connectors.  These would work right?

They are made by Ideal, and called In-Sure 5 port push in wire connectors.

[CPickler]

Here are the push-in connectors and overall wiring

[SteveJ34]

I'll take a picture and upload.  I have a couple of things I am not sure are working properly.  I went through and already checked to make sure everything was wired NO.

For most of my ground connections I used something called push in wire connectors.  These would work right?

They are made by Ideal, and called In-Sure 5 port push in wire connectors.

I have not seen that specific type of connector but that should be fine.

Have you tested with just one breakout board connected to see if you can isolate it to just one side?

[CPickler]

I could not isolate it to one side.  I tried it with only one side plugged in, in either slot and it did not work.

[SteveJ34]

You did confirm that you receive no keyboard error with the KE72T plugged in without the cables connected to breakout board, a keyboard connected through the pass thru port, and the keyboard works after you boot, correct?

When you connect the cables to either one or both the breakout boards to which your buttons are attached, you receive a keyboard error when you attempt to boot, yes?

You've confirmed  you have Pin1 if each cable properly oriented?

And  you have your panel propped right side up so multiple keys are not inadvertently pressed in closed position while booting, yes?

If yes to all the above, I would probably start with just one side connected to breakout board, unhook all the disconnects from the "hot" side of each button/joy, boot to ensure it works,then reconnect one at a time including testing the button press with notepad or some other keystroke test till you get an error.

[LPZ]

Yes, I agree.

[CPickler]

Well I called tech support and I feel like a complete moron.

I had the control panel flipped over and I was using a pillow to prevent the chair from scraping up the board.  Well the pillow was pressing buttons.  And of course you can't start a computer with buttons pushed on the keyboard..... yeah


So I flipped it over and it worked just fine. 

[SteveJ34]

Well I called tech support and I feel like a complete moron.

I had the control panel flipped over and I was using a pillow to prevent the chair from scraping up the board.  Well the pillow was pressing buttons.  And of course you can't start a computer with buttons pushed on the keyboard..... yeah


So I flipped it over and it worked just fine. 

Heh....we've all been there at one point or another.

After seeing the pics of your wiring I figured it was something simple which is why I asked if you had the CP right side up when you were testing.

Best of luck as you proceed....bark if you hit another "pillow" block.

Steve

[CPickler]

Yeah, I somehow missed that comment.  I read the last comment and was like I don't remember him asking that, then I scrolled up and saw I missed an entire comment.  Oops

[SteveJ34]

Yeah, I somehow missed that comment.  I read the last comment and was like I don't remember him asking that, then I scrolled up and saw I missed an entire comment.  Oops

We forgive you....or at least *I* do.

Your panel setup is close to my original upright where I used a Hagstrom encoder with  breaout boards. Once wired and installed, you'll be pleased to know it has worked flawlessly from day one.

Happy gaming!

[CPickler]

that is very good to know.

[LPZ]

What an ironic ending to this thread.  Hope you and the KE72 lead a happy life together!