Hi Alan, Thank you for you the reply and initial insight. I appreciate your advice and support. For location purposes, I am in Canton, Ohio USA. I checked and my jukebox is a CD-100. The mechanism is an open basket/carousel. Attached is a pic of what occurred last evening prior to my finding this forum. The 3 cd's are the bottom were not placed there, they did fall out of the open basket. If you zoom in slot 76 is missing a disc - I had completely loaded the carousel for this Initialize. I do have volume 1 of the CD-100A Field Service Manual. I read through hoping to find troubleshooting for this issue. Possibly I missed. I appreciate continued support and advice from all. Thanks, Craig