Sounds like there is something wrong with the mute signal connection. Do you hear a hissing sound when the jukebox is not playing? If so, then the amp is not being muted which may explain the high volume startup issue. Check to make sure the mute signal wire is making a good connection. The wire should be orange with a black stripe going to either P13 on the CCC, or on some later models, it may be down by the cd mechanism controller.