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Good words for Andy
AlanS17:
Well all I've got to say is this. Andy doens't have many competitors in this business. There are only a small handful of other products on the market. So he wouldn't have to go that far out of his way for customers and they would still probably buy from him.
Yet he does go out of his way when he doens't have to...
GroovyTuesdaY:
I wanted to express my EXTREME satisfaction with andy and his ultimarc company. I was AMAZED at just how fast their service was. I ordered mine on thursday and it was at my door on monday. NOW THATS FAST!!! Especially when it came from england and i live in indiana. WOW.
Great product! Great service!
Thanks again to Andy and his wonderful product!
:D :-*
g~
Frostillicus:
--- Quote from: Lilwolf on May 28, 2003, 02:14:20 pm ---man, you dont get free replacement parts for being an idiot often
--- End quote ---
So true- when I was putting together my panels, I accidentally rotated it with a keyboard plugged into the pass-through of the IPAC4 - the keyboard stayed, the IPac moved, and the little pass-through black insert popped out. Since there's no chance of re-inserting it, I emailed andy to buy a new little outlet, and he sent one free of charge. A bit of soldering on my part - and it's good as new!
Also - it's a big sign of character/strength of business when you see vendors act professional at all times (i.e., not getting into legal rows). kudos to andy and oscar.
Tiger-Heli:
--- Quote from: 2slk on May 28, 2003, 02:13:59 pm --- There are a few people in this business that deserve much more credit than they get and Andy (Ultimarc) is certainly one of them. The others, in no particular order are Bob Roberts (therealbobroberts) and Kelsey (OSCAR controls). You jus can't beat the marriage of exceptional products and exceptional service.
--- End quote ---
Well said, Andy, Kelsey, and Bob Roberts are all top-notch. So is Chris W (OzStick). And for that matter, all the keyboard encoder companies do a good job of customer service, meaning RandyT of KeyWiz and Ron M of the MK series encoders as well. (Hagstrom has good customer service, but they're a much bigger operation.)
Lilwolf:
If we are doing generic kudos to all around
Ron M is GREAT! Great support, Great item! (I still LOVE the new rotary joystick added!).
and giving a thumbs up to www.videoconnect.com. They usually have a slightly out of date website. But give them a call. Ask what weird items they have! They ship super fast and have great prices!