Arcadedepot.com questions

[captbaritone]

Several weeks ago I sent Arcade Depot an email asking for measurement specs for their cocktail cabinet kit. They never responded. A few weeks after that I sent another email (to a different address) mentioning that I had sent a previous email and asking my question again. In this time I have placed two orders for buttons which have arrived promptly.

I am now ready to order the cocktail cabinet kit, but I have still not heard back from them. I decided that no matter what the dimensions are I would order the kit anyway, because they are pretty much the only thing going. (for what I want). HOWEVER to get the custom control panels I want they say I should email them the template of where I want all the buttons. So my question is, who do I email the template to and how can I make sure they will actually get it?

Does anyone have any experience with Arcade Depots kits?

-Captbaritone

[captbaritone]

I just discovered this similar post from about a year ago.

http://forum.arcadecontrols.com/index.php?topic=56613.0

Anything since then?

(is this in the correct forum?)

-Captbaritone

[ScottS]

There are lots of guys who are good with wood, but not so good with computers. Have you tried calling them. On the telephone?

[captbaritone]

I could not locate a phone number on their website.

-Captbaritone

[ScottS]

WHOIS says the phone number associated with their domain name registration is 973-876-3044.

[Kangum]

Communication can be a problem for them since i ordered my kit from them.

When you order thier kit the top you get is a ms pacman not a pacman. they look almost completely identical until it comes time to put the underlay on it. if you try and put a pacman underlay on a mspacman top the alignment will be off by the control panels.

They were willing to switch tops to a pacman one free of charge but i had to email them.
(i had read somewhere else that they were willing to do this) i sent 3 emails. then they had emailed me back about my control panels. i sent them my panels and yet another request to change tops. they said they never got any of the emails but they were willing to switch tops for me.

i dont remember having any problems concerning my control panels though of any kind. It has been 2 years but i think i emailed them the control panels with my order number along with them.

[captbaritone]

I  decided to place my order yesterday on the assumption that they would have to contact me to get my control templates.

Sure enough, I just checked my email and I have a friendly letter from Scott telling me they are starting production and when I get a chance I should send in my templates.

-Captbaritone

[captbaritone]

Last night I responded to the email Scott sent me (asking for my control templates) and I let him know about the two previous emails I had sent. He had this to say:

"First, please allow me to apologize for the apparent lack of communication on our part.   I went back through our e-mail records (we don’t delete any e-mails for several years) and was unable to find any previous e-mail from you, only two orders for buttons and joysticks.  I checked our junk e-mail folder as well, but was unable to find any correspondence at all.  I have no idea what may have happened.  We work really hard to maintain excellent communication with our customers… so again, I apologize for whatever may have happened in your specific instance."

So, all appears to be well.


Perhaps the internet ate my emails.

-captbaritone

[stephenp1983]

Please let me know what you think of the kit once you get it.  I am thinking about getting one as well.  I emailed scott with a couple of questions and he responded in about a days time, so he really must have misplaced your email.

[Kangum]

The kit is really nice. I also have the kit. I have attached a pic once semi done. i like it anyway.