Hey mahkeymike, sorry about the extremely late reply and thank you for your prompt response. I am new to the forum and thought that if I a got a response I would get an email notification so I never came back to the site to check on responses. I actually tried emailing the company a few times and never got a response unfortunately. They completely ignored all my emails and it's really disappointing. I found some suggestions and will try them such as replacing the battery etc. If it doesn't work, I will try finding a local repair shop. Thanks again for your response.