Got my first unauthorized charge-back as a seller with paypal

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Dragonman73:

--- Quote from: SlammedNiss on June 19, 2017, 02:13:38 pm ---

any new updates on the air filter buyer?

--- End quote ---

Got a email from eBay this morning telling me I still have a buyer claim pending, when I clicked on the think this time I had an 4th option to message eBay. After I clicked that I had an option to say I don't agree with the return, and a comments field. I restated that did my part as a seller and described the item accurately and as a seller I shouldn't have to pay shipping 2x's and eat the cost of the transaction because the buyer said it didn't fit his car. This was a universal part and he had to verify fitment before the purchase based on the description and item number in my auction.

I clicked sent....and just a few minutes ago I noticed it was closed and paypal released my money, worked in my favor.

SlammedNiss:

--- Quote from: Dragonman73 on June 20, 2017, 10:38:53 am ---......just a few minutes ago I noticed it was closed and paypal released my money, worked in my favor.

--- End quote ---

Nice to see one work out in the seller's favor!!

dkersten:

--- Quote from: Mike A on June 17, 2017, 02:26:23 pm ---Gross profit is not the whole picture by a long shot. Look at their revenue compared to Amazon. eBay 9 billion. Amazon 136 billion. Walmart is something like 500 billion. These companies are not seeking high profit margins. It would interfere with their growth and acquisition strategies.

--- End quote ---
Yes, I will concede that profit does not equal success. But neither does size. Nor does revenue. It is the relationship of size, revenue, gross profit, and overhead, that leads to determining the success of the company. EBay is not a big company, but you can't find a company their size that is more profitable. That 6+ billion eBay made last year is NET profit, not GROSS. Amazon had to make 136 Billion in revenue to make LESS net profit. I didn't say eBay was one of the biggest companies out there, I said they were one of the most successful. Name one other company that can do 9 billion in revenue and NET 6 billion in profit. When you can pull billions in profit with almost no overhead, you are extremely successful.

Amazon provides similar services to eBay, and is also an incredibly successful company in different ways as well, which is why I compare it. Could Amazon survive losing that part of their business? Sure, they are huge and have many other (albeit less profitable) revenue streams as well as tons of assets. Could eBay survive losing that part of their business? Hell no. It is their ENTIRE business. Paypal is just a relatively small bank that gets most of it's business from the eBay transactions, and without those eBay transactions, there is just a small bank that doesn't have much else to offer. Bottom line: eBay is not big enough to treat their customers as if they are irrelevant, as was suggested.

dkersten:

--- Quote from: Dragonman73 on June 20, 2017, 10:38:53 am ---....and just a few minutes ago I noticed it was closed and paypal released my money, worked in my favor.

--- End quote ---
That's good to hear. Sounds like they are paying attention to the customers after all..

Dragonman73:
beginning to think these speaker kick panels I got back and gave the eBay buyer a refund are cursed

I got them back safe and sound so I threw a couple of ads up on facebook groups.

The first one to reply acted interested, we went back and forth and I sent him my paypal.

Thinking he was ready to buy them, he replied back and asked if I could hold them for a week until he got paid....I said yeah no prob (normally don't do that)

A day later someone else that lived close by message and said he was coming to buy them, before I could reply he was calling my phone through some faceboook messaging system

I replied and said I agreed to hold them for someone else until Friday so I wanted to give them a chance first. He said ok.

He then went to the post and told that first person if they didn't buy them he was.....really aggressive like.

I kid you not, over the next four-five days he messaged me three time if the guy bought them yet, he wanted to get them while he had the money. The third time I said it wasn't Friday yet. ???

So Friday roles around and the first person pays as agreed via paypal, I send him tracking and said I was dropping them off at fedex kinkos 1st thing sat morning.

I drop them off, get my proof of receipt and they are now in transit......last night I get a frantic message from the buyer asking why they haven't been shipped yet? Kind of rude.

I said they have, pulled the tracking up and sent him the URL. It's actually being delivered today, was in the next town over last night.

Sent him a picture of the receipt as well

Apparently he used the tracking number I gave him on his phone, and the fedex app wasn't showing updates, other than the fact I made the label.

But it was updated and correct in a web browser.....not once did the guy apologize....my guess is he has been checking the tracking since Monday and Tuesday and got himself worked up and responded to me like I was trying to scam him or something. But still no apology for overreacting.

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