Got my first unauthorized charge-back as a seller with paypal

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Mike A:
Gross profit is not the whole picture by a long shot. Look at their revenue compared to Amazon. eBay 9 billion. Amazon 136 billion. Walmart is something like 500 billion. These companies are not seeking high profit margins. It would interfere with their growth and acquisition strategies.

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ark_ader:

--- Quote from: Mike A on June 15, 2017, 12:15:56 pm ---The VR thread is spreading everywhere. Somebody make it stop.

--- End quote ---

During CES 2015 you had to really work hard to miss all the VR offerings. Nearly all the attendees had a VR of some sort. And no antiseptic wipes in sight. The colds and itchies you could catch..... :o

ChadTower:

I totally got pink eye from the Scott Baio VR demo.

SlammedNiss:

--- Quote from: Dragonman73 on June 15, 2017, 09:30:40 am ---Well not letting a buyer take advantage of me at my expense is worth more to me than my time.

If I am forced by eBay to give him a refund, then so be it. But I won't encourage negligent buyer behavior by issuing a full refund simply because. And do you really think this buyer is going to take the time to print a label, slap it on that box and mail it back to me? I didn't have that option.....all eBay gave me as choices in the claim was:

1. Full Refund (seller pays shipping)

2. Partial Refund

3. Message the buyer

They want to leave it up to me to sort out how I was getting it back

The terms were stated and implied in my listing - No returns. I listed the item as described and did what I was supposed to, as well as shipping quickly and packing well. I shipped the buyer exactly what I had listed. It was listed by part number and I didn't say it fit specific vehicles as this was a universal filter. Nothing wrong with the merchandise and buyer admitted to not fitting his car.

Even though this was listed as new, I listed it at a lower cost than competing ebay sellers such as Jegs and A1 Auto. These sellers have a return policy because they sell these items in large quantities. I just had one. If the buyer wanted that "no questions asked" return guarantee then they should have went with the bigger companies and paid 20% more for the product.

I've noticed a trend on eBay that the number of seller negatives increase in direct correlation with buyer feedback and cost of item. For example the lower the cost of the item and feedback the buyer has...the chance of them leaving a negative on the buyer increases.

--- End quote ---

any new updates on the air filter buyer?

Dragonman73:

--- Quote from: SlammedNiss on June 19, 2017, 02:13:38 pm ---
--- Quote from: Dragonman73 on June 15, 2017, 09:30:40 am ---Well not letting a buyer take advantage of me at my expense is worth more to me than my time.

If I am forced by eBay to give him a refund, then so be it. But I won't encourage negligent buyer behavior by issuing a full refund simply because. And do you really think this buyer is going to take the time to print a label, slap it on that box and mail it back to me? I didn't have that option.....all eBay gave me as choices in the claim was:

1. Full Refund (seller pays shipping)

2. Partial Refund

3. Message the buyer

They want to leave it up to me to sort out how I was getting it back

The terms were stated and implied in my listing - No returns. I listed the item as described and did what I was supposed to, as well as shipping quickly and packing well. I shipped the buyer exactly what I had listed. It was listed by part number and I didn't say it fit specific vehicles as this was a universal filter. Nothing wrong with the merchandise and buyer admitted to not fitting his car.

Even though this was listed as new, I listed it at a lower cost than competing ebay sellers such as Jegs and A1 Auto. These sellers have a return policy because they sell these items in large quantities. I just had one. If the buyer wanted that "no questions asked" return guarantee then they should have went with the bigger companies and paid 20% more for the product.

I've noticed a trend on eBay that the number of seller negatives increase in direct correlation with buyer feedback and cost of item. For example the lower the cost of the item and feedback the buyer has...the chance of them leaving a negative on the buyer increases.

--- End quote ---

any new updates on the air filter buyer?

--- End quote ---

Called eBay yesterday and they said that the buyer has never contacted them further or replied to their emails. Today or tomorrow is when they are going to review it (three days had to go by) and they told me my listing was accurate and this was a clear case of buyers remorse.

They wanted me to send one more email asking why the filter didn't seem authentic and why it was too big for their car...basically reiterating the stuff listed in the description, like the size and part number.

This is supposed to show eBay I am doing what I am doing something and proving my case. That this was as described, I provided plenty of info and that it was listed as no returns.

I'll find out more when they rule and close the case in the next day or so.

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