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| Got my first unauthorized charge-back as a seller with paypal |
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| Dragonman73:
--- Quote from: Mike A on June 15, 2017, 04:41:58 am ---If you are going to use eBay for business, then you have to act like you are in business. You need to factor returns into your business plan. If you do not have a business plan, you need to stop selling stuff until you have one. My company ships products by truck and by UPS. We take back returns every week. We don't love it but we have it built into our profit projections. EBay wasn't really meant for this. It was intended to be used to sell left over junk you had laying around in your house. It's like an internet garage sale. It evolved into a mail order business. eBay and PayPal take too much off of the top for a business to profit efficiently. --- End quote --- It's a double edge sword here, I don't sell enough stuff to be classified as a "business". it's like an insurance company, the rates go down the more people that buy in to it and they can afford to take individual losses here and there. I can't compete with power sellers that sell hundreds of thousands a month, buying merchandise at a low price and selling at a mark up. These are the ones that can factor in returns / chargebacks by writing off every 11th item of every ten items sold. I'm left over from the early days of ebay where your average guy will clean out his garage and list stuff...but apparently that business model is long gone with companies like Jegs and Chinese companies jumping in the mix. I've been on eBay since 2001 as a buyer and a seller and this is the first time I have been hit three times in a week like this over issues I had no control over. It looks like I am going to have to quit selling there as having three issues in a week is a bit much, it's either going to break me mentally or financially. |
| Mike A:
You pretty much hit the nail on the head. If you are low volume you may not be able to charge enough to recoup losses from returns. Sent from my Pixel using Tapatalk |
| Dragonman73:
--- Quote from: SlammedNiss on June 15, 2017, 02:30:06 am ---Sometimes ya gotta stand your ground. Get him to explain HOW it was "not as described" in your correspondence. If his only retort is that it didn't fit his car, I don't see where he has a case as you sold it as being a "universal" fit and not specific to any particular vehicle. In the meantime, take down ALL your auctions from eBay and take a vacation because it seems you're getting bent over right and left. Edit: n/m. I see he said it didn't seem authentic. Which means he's fishing to excuses to return it. Definitely bring that up to eBay re: his comment that "IT to much big for my car" and that that's only an excuse because he didn't check to see if it would fit his car prior to purchase. Good luck with this one... --- End quote --- Yeah on this one I am going to stand my ground and not willingly give the refund. For one I am not going to pay shipping 2x because he couldn't do research before buying the merchandise, part number was in the listing and the size and specs was on the label in the pic plus since it wasn't a lot of money I get to test out who's side eBay takes in this. A person who has been a member since 2001 as both a seller and a buyer. With a outstanding seller rating or a guy who joined last year and has only a 15 feedback rating as a buyer...spaced out apart. Like you said, he's fishing for excuses to return it and pulling it out of his ass. And wants me to take the hit on the shipping. Personally that's abusing the system, doesn't make it right but he is. Yeah your right I need to take a vacation from ebay for a bit |
| ChadTower:
There is also the thought that you could end up losing a lot more here if you waste time fighting over an item that wasn't going to make anything anyway. What is your time worth? |
| Dragonman73:
Well not letting a buyer take advantage of me at my expense is worth more to me than my time. If I am forced by eBay to give him a refund, then so be it. But I won't encourage negligent buyer behavior by issuing a full refund simply because. And do you really think this buyer is going to take the time to print a label, slap it on that box and mail it back to me? I didn't have that option.....all eBay gave me as choices in the claim was: 1. Full Refund (seller pays shipping) 2. Partial Refund 3. Message the buyer They want to leave it up to me to sort out how I was getting it back The terms were stated and implied in my listing - No returns. I listed the item as described and did what I was supposed to, as well as shipping quickly and packing well. I shipped the buyer exactly what I had listed. It was listed by part number and I didn't say it fit specific vehicles as this was a universal filter. Nothing wrong with the merchandise and buyer admitted to not fitting his car. Even though this was listed as new, I listed it at a lower cost than competing ebay sellers such as Jegs and A1 Auto. These sellers have a return policy because they sell these items in large quantities. I just had one. If the buyer wanted that "no questions asked" return guarantee then they should have went with the bigger companies and paid 20% more for the product. I've noticed a trend on eBay that the number of seller negatives increase in direct correlation with buyer feedback and cost of item. For example the lower the cost of the item and feedback the buyer has...the chance of them leaving a negative on the buyer increases. |
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