Got my first unauthorized charge-back as a seller with paypal

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ChadTower:

Well, the point here is that the platform always wins. They don't care about buyers or sellers in reality. They don't make their money on ebay. They make it on Paypal. The real money in our economy is not made with goods or services. It's made by moving other people's money for them and taking a fee for doing so. Ebay has no reason to care if either buyer or seller are happy so long as they used Paypal.

dkersten:
It's like anything else today, if you are going to dabble, you are going to be dealing with the same issues that a full blown business deals with.

Thing is, if you sell 100 items on Ebay that are all legit, you probably won't have a single return. The rate is pretty low under normal circumstances. But it happens, and if it happens to someone who doesn't do thousands of transactions on ebay, then it can look like it is some kind of ridiculous situation that "someone" should fix. When you end up with that perception, there are a couple choices of what to do about it. You can complain about it, which won't really change a thing. You can stop selling your used stuff online, but that's just silly talk. Or you can find a different way to sell it... But where?

There's always craigslist, but then there are a full set of DIFFERENT problems there. No guarantees as a seller or buyer, sketchy transactions, and annoying emails from window shoppers. Or you can find forums where potential customers hang out and post your stuff there. Again, downsides, like severely limiting your market, and you still have the same problems with sending stuff to someone you don't know. Or you can open your own store front and then you gotta pay rent, pay taxes, have a license, etc, and people will still bring stuff back.

If there was a perfect way to sell stuff and never have risk of any kind, someone would have discovered it and everyone would be using it. There isn't though, so you gotta work with what you have.

Personally, I already shared my story of fighting a $2500 charge back and winning. I know you can fight it and win. I have sold stuff that people want to return, even though I put "no refunds, all sales final" on the listing. And when it came down to it, I took care of the customer simply because I wanted to keep my reputation perfect in case I sell something else down the road. I've been burned dozens of times by the shipping company, but I still use them because what else am I going to do? I just accept that there is risk and use the best solution to sell my stuff.

Mike A:
Let's see Paypal collect a fee if nobody is buying anything. They need buyers. That is the whole point of eBay. Sellers are willing to pay for access to a large pool of buyers.

dkersten:

--- Quote from: ChadTower on June 12, 2017, 02:10:34 pm ---Well, the point here is that the platform always wins. They don't care about buyers or sellers in reality. They don't make their money on ebay. They make it on Paypal. The real money in our economy is not made with goods or services. It's made by moving other people's money for them and taking a fee for doing so. Ebay has no reason to care if either buyer or seller are happy so long as they used Paypal.

--- End quote ---
Well, I would disagree with this.
First off, of course Ebay cares about their customers. But when you have millions of customers, you pay attention to the big dogs, not the ones they make $2.50 off each year. If what you experienced was a huge problem for an ebayer with 10k sales per month, trust me, it would get fixed. But it isn't a problem for them. They already calculated in the risk of problem customers, the risk of fighting scammers, and the high fees for selling.
Yes, back when they first started out, it was thousands of customers like you who gave ebay the ability to get to where they are today. But today you are irrelevant to them. If you stop using ebay, nobody will even notice. It won't hurt their profits. In fact, if you have stuff to sell, quitting ebay is probably hurting you more than anyone else.

Second, ebay makes 12% off every item sold. Paypal makes upwards of 3% on every item bought. Believe me, they care about ebay sales. Sure, there are other ways Paypal is making money, and ebay wouldn't have bought it if they couldn't be profitable. Paypal is a bank, and while you may feel that banks are all big evil corporations just trying to steal money from everyone, the fact is they are just a business that is important to the economy and chances are you use them to make money as well, albeit most likely indirectly. But I can't help but ask why there is so much hate toward companies who make money?

ChadTower:

I never indicated hate or anger or anything similar. Just pragmatism. You're projecting on that one.

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