I recently purchased a cocktail cabinet from bartop arcades.
All of the communication was done via this website, email, and FB Messenger.
All of Ed's communication was very fast, to the point, and accurate.
I chose to order a cocktail cabinet with a Steelers logo engraved on the side. I also chose to have 6 buttons and 1 joystick per side, with P1 and P2 start on the P1 panel.
I ordered on the cabinet, not accessories.
At one point Ed's CNC machine broke and needed repaired. This set the build back a week or so. No big deal, since I was still speccing out the rest of the machine.
Then Ed went on vacation. No big deal, another week delay.
I think it was about 3 months before the cabinet shipped. I am a patient person, so this didn't bother me. But my client was getting madder and madder.
The cabinest arrived a few days later, but it was missing the control panels, and the pedestal base. A quick message to Ed, and he had them shipped the next day. Plus he added some goodies for my trouble. He added t-molding, and the control panel lock down clips.
I never received the control panel clips, but the t-molding came quickly.
I am nearing the end of building the cabinet, and I noticed that the panel with the Steelers logo is built upside down (the batton is on the wrong side).
I also found out that there is no panel that covers the edge of the cabinet under the glass where the 2 control panels are.
I am very happy with the build quality of the cabinet, and overal pretty satisfied with the length of time it took to ship, due to it having custom parts (the logo). I am also pretty satisfied that all of the "mistakes" were handled well, and quickly.
I am planning to buy a bartop cocktail cabinet, so I will be looking Ed up when they $$$ comes in.