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Twisted Quarter - Buyer Beware
csnow:
Been gone a long time. Glad all of you are happy with TQ :applaud:.
Bank investigation awarded me my full refund awhile back. Case is closed.
mcseforsale:
Retail sucks. It ruins hobbies.
AJ
Dekieon:
Well I placed that order for T-Molding from twistedquarter and I am very pleased with the service so far.
Not only was the order filled in a timely manner, but the shipping was less then what I paid, and they refunded the difference to me. I never would have known that I over paid in shipping, and they could have easily just kept the extra but they refunded it anyways. This says a lot about the integrity of this company.
I am a very happy customer, and will do business with them again in the future.
DLinkOZ:
I purchased a cap kit from them via eBay. Everything was smooth and quick. Found that one of the caps was the wrong value (decimal in the wrong place, it was 330uf instead of 3.3uf) and voltage only half of what was required. Since it was an eBay auction, I sent them a note via eBay. Nearly a week later and not a single response. So my take is transactions are quick and easy, but customer service may be lacking a bit. Recapped my monitor without replacing that single cap. Everything works fine, but I really would have preferred a full rebuild since I had it all cracked open.
yotsuya:
--- Quote from: DLinkOZ on April 05, 2013, 01:35:17 pm ---I purchased a cap kit from them via eBay. Everything was smooth and quick. Found that one of the caps was the wrong value (decimal in the wrong place, it was 330uf instead of 3.3uf) and voltage only half of what was required. Since it was an eBay auction, I sent them a note via eBay. Nearly a week later and not a single response. So my take is transactions are quick and easy, but customer service may be lacking a bit. Recapped my monitor without replacing that single cap. Everything works fine, but I really would have preferred a full rebuild since I had it all cracked open.
--- End quote ---
I would have emailed them directly. I had an order where a speaker was missing. They responded the next day. They asked me to check the packaging. I did, it wasn't there. They sent me a replacement, no questions asked.
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