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Twisted Quarter - Buyer Beware

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capsule:

--- Quote from: Steve248 on December 31, 2012, 05:44:08 am ---
The last post was complaining about postage cost to Belgium. What do you think he is doing, trying to make a huge profit on postage to you? We get this all the time from potential customers from abroad. We get a request, put the weight and dimensions in our software for the couriers we use, get a number, send it to the customer and then 50% of the time get told we are trying to rip them off??? We make very small margins and if we did not charge something close to the real cost (Not counting staff costs and packaging materials) then we would lose money selling them the item. You may well have had stuff from the US much cheaper before but I am absolutely certain that they are just giving you the price that it costs them. The response "Sorry international shipping is very expensive , and we do not set the prices. You might want to find someone in your country that has these ....andrew " is perfect. What more could you ask for? It just is not want you want to hear...

Wow, have I gone on and on. I really hope everyone gets some kind of resolution from this.

--- End quote ---

Don't get me wrong, I didn't assume anything about them trying to rip me off, I just know for sure the items I wanted to order could have been sent cheaper with a little bit of research but right, it's probably not worth the effort for a 10$ order.

Banacek:
Placed an order from Twisted Quarter on Sunday night, got it at my house today. Exactly what I ordered. Thanks!

Dekieon:
I was planning on placing an order with Twisted Quarter for some T-molding and I spotted this thread and figured I had better read it.

I read every post and I appreciate that you posted the emails...In my opinion Twisted Quarter conducted themselves professionally. I don't see any problem here, other then that you wanted something outside of their policies, and when you didn't get it, you got upset and said something that made the whole situation worse.

I do understand how you feel and i may feel the same way had I spent that much money, but looking at it from outside the situation, I feel that twisted quarter wasn't in the wrong. They were willing to cover the cost of shipping, which likely would have taken a big bite out of their profit, possible even negate the profit to make you happy. They are a small company and they can't afford to eat those costs like a big company can.

After this post I can say that Twisted Quarter conducted themselves professionally and I will still be ordering my T-Molding from them.

yotsuya:
I placed an order this past Wednesday and had it by Saturday. I'll continue to order TQ without hesitation.

Heretik:
I, too, have made several purchases with Twisted Quarter. I've purchased items from their eBay auctions as well as their website and never had any problems whatsoever. They've even given me partial refunds on shipping when charged in excess of the actual shipping cost. A+ in my book.

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