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Twisted Quarter - Buyer Beware
csnow:
Jim,
I already called the bank. They have to wait 15 days to do anything and no promises. Just what I figured with Wells Fargo/debit card. AMEX doesnt play around, that is why I usually use them. It is a waste of time. Not the first bad decision I have made. It is what it is.
Yotsuya,
Your are welcome to spend your money where you please. If you want to send TQ your whole paycheck, knock yourself out. I am sure if you just spent $500 on a lemon that is no longer in production you might think differently. This wasn't a joystick or button. I bought this monitor because Andrew said supplies were limited,and he wouldn't have any more in until December. I was on the fence due to the price, but I went ahead and pulled the trigger on the phone. Once I get it, it is broken. Now I find out there isn't limited quantities, there are NO quantities. Big difference wouldn't you say? Then I find out Andrew has loaded up on parts. Not turning into a good picture. Had I know that in the beginning, I wouldn't have bought this monitor at all. After thinking on it over the evening, I didnt want a replacement with an end of life product. If these were items that were still in current production, I would accept the exchange. So yeah, it is buyer's remorse and buyer beware.
Calling Mike a dick wasnt called for, but it didn't hurt my cause. They had no intention of giving my money back even if I told him he was as handsome as Brad Pitt and as smart as Einstein. Therefore, I called it as I saw it.
As far as threatening to bring it to the forums, that is the right thing to do. This may save someone from going through what I am going through. Andrew seems like a decent guy. Why he wants to draw the line in the sand on this and lose not only me as a customer but others as a customer is beyond me. He said these things were selling like hot cakes. Why take the bad PR over this? I received a dud and found out it was end of life. You cant fault me for wanting my money back after knowing the whole story. This isnt about being an Internet tuff guy as you like to call it....lol
Maybe you are 100% right and I am the dick here. I can live with that...... Jim let's get together for a beer since we are in the same town. Then you can report back if I am the problem here :)
Chris
yotsuya:
Chris-
I hope it works out for you, I really do. $500 is a lot of money. But I think you probably should have handled it differently. If you had spent $500 and nothing was shipped, or you got an obviously used one instead of a new one, I could understand a forum warning. :dunno
Anyway, good luck with it. Did you file the chargeback?
csnow:
Thanks man. I did file a charge back but they wont take any action for 15 days. In other words, they wont do any action until I call back and let them know it couldnt be resolved with the seller. Same crap PayPal does....it is useless. I will just take the replacement and move on.
I didnt get the sense that it would go in my favor with the bank rep due to them having a posted policy even though it was a phone order. Sad because I have a huge amount stored in the Wells Fargo coffers. It is what it is. Maybe I got the rare dud. Andrew did say on the phone he hasnt had a bad unit yet. Andrew was fair in the fact the he offered to fix it. I just didnt get the whole story when I bought it. I already had a working CRT but I wanted to ditch it because I didnt want to deal with it dying one day. The last thing I wanted was another end of life product. If I get a functioning monitor I will just install it or sell it. I received and email from Andrew this morning stating they eBay requires a different policy so they do indeed have different return policies. If you buy from TQ, go through eBay. Maybe I will get the monitor back and will think it is the best thing since sliced bread. We will see......
I am very pleased with the other monitor I got from them. It is a shame it ended this way. I was planning on ordering some other items from them.
csnow:
Update - Issue resolved.
After an ugly phone conversation, where I was threatened by Andrew with a lawsuit over slander from this post, this ordeal is over. I accepted a return with 18% restocking fee with the agreement that I will never purchase from them again. Needless to say, I am not happy about $60 in total shipping fees and an 18% restocking fee but lesson learned. It would have cost me more than 18% for Paypal and eBay fees to resell it, so I will cut my losses.
As far as never purchasing from them again....I kinda think that is obvious. I guess we wont be exchanging Christmas cards this year. I am banned from the TQ for life. Just more info for you to consider when you make your next purchase decision.
Case closed :cheers:
Well Fed Games:
--- Quote from: csnow on August 17, 2012, 01:14:30 pm ---I was threatened by Andrew with a lawsuit over slander from this post,
--- End quote ---
I don't think slander means what they think it means.
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