Let me start by apologizing to the OP for not getting back to him (although I'm not exactly sure who he is without an order number or something to identify him in the "real world".)
Some of you know this already, but we are in the midst of a transition. GroovyGameGear is moving to a larger facility to better serve it's customers, and to keep us from going insane as the inventory of new parts piles up around us. The new facility is 4 hours away from our previous one, and yours truly has newly found respect for big rig drivers who make their living on the road, as I have been the one behind the wheel of of an '97 Expedition with no A/C, attached to a 6,000lb trailer for roughly 40 solid hours (so far
). When I'm not driving, I've been loading / unloading the weight in that trailer, and processing the orders as quickly as we can, without sacrificing the quality GroovyGameGear has been known to provide. So far, it's been going pretty well, with the exception of a blown brake line which forced me up on a curb to avoid a collision with the vehicle which stopped short in front of me when it occurred. Scary stuff. As you might expect, it takes time to get the systems set up with new mail servers and such even after we manage to get them moved, and into an office where they can be used easily. Our first priority has been in the processing of orders, so those systems were the first to go online. We have also been moving ourselves, but the business, and our customers, have been given priority, as it should be.
The good news is that that we are now operating at about 90% and our backlog of orders had a huge chunk taken out in the last few days as this has been our primary focus the moment we became functional again. As expected, there are a few items in our catalog which were inadvertently left behind and are not yet at our new location, and orders with those items on them are experiencing a short delay. After today's 13 hour exercise, this should be remedied. While I'm gone, Lisa will be a busy little soul pushing out more of the backlog, so we
are making progress, and will be back to "normal" soon.
I understand that little of this should be of concern to our customers, and we have been trying very hard to insure that it would not be. Unfortunately, a few snags along the way have made the process take a few days longer than we expected, and while many have been notified of any delays, we have apparently missed a few. We will be working to remedy this and appreciate your patience. If you have not yet received a response, please send me another email and I will try to make sure you get an answer.
Thanks again to all of you who have patiently supported GroovyGameGear through our growing pains, and we look forward to providing you a better experience from our new facility now, and in the years to come.
RandyT