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Author Topic: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)  (Read 62126 times)

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stpcore

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #280 on: February 11, 2015, 02:23:38 pm »
It's no problem at all.  I had a similar issue with a website I ran in the past and I missed emails by mistake.  I did actually send you another email just now about my order (wanted to add to it if not too late).  If for some reason you didn't get it please let me know.  I'm going to PM you now.  Thanks again.
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ScotM

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #281 on: February 24, 2015, 12:23:45 pm »
Paradise Arcade, I made an order on 2/19 and sent an email yesterday with no reply as to the status of my order. My order says payment accepted and nothing has been updated for 5 days and no reply to my email. I see this has been a problem in the pasts posts on here. Can I please get an update on my order status?
« Last Edit: February 25, 2015, 02:24:23 pm by ScotM »

ScotM

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #282 on: February 25, 2015, 02:26:56 pm »
I did finally receive an email today and a refund as the parts were out of stock. Just wish it wouldn't have taken 5 days to find out. I did end up calling them and Susan was very helpful over the phone. I will give them another chance with a second order placed.

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #283 on: March 07, 2015, 01:10:21 pm »
I have placed two orders with PA in the last month or so.

First order shipped on the day after I ordered. :applaud:
* Asked a product question in the order comments, but they were (apparently) ignored.  ???
* Had they noticed and answered, it would likely have resulted in a bigger order.
* One of the products received (wires) was wrong.  Sent email: no reply.  Sent another email: no reply.
* Gave up and placed another order with the correct product and some additional things I needed.

Second order has been less than pleasant.  :banghead:
* Placed order on 2/23, paid with Paypal.
* PA website did not record the sale, but paypal took my money.
* Based on my experience with email, I picked up the phone./
* Susan was very nice, and I explained what happened with Paypal. She told me she would take care of it, and thanks for letting her know. I also mentioned the wrong product in the previous order and I hadn't received an email response. She apologized.
* After the call I was concerned that at no time during the call did she ask for my name, email, order number, etc. So I contacted them through the PA website as a follow-up to the call - detailed what we talked about and requested a refund for $7.50 (refund was never offered on the phone).
* Received a paypal notification for a $7.50 refund the next day. No message was included.

It has now been 12 days since I placed the second order and called.
Since that time I have placed online orders with holland and groovy, both which have already been delivered.

As it stands I still do not have a tracking number, and the order has not been added to my account on the PA website.

Based on my experience, PA cannot be bothered to answer emails - even for paying customers.

I hate to do it, but if I do not hear something or receive my order soon, my only recourse is a charge back.

This is ridiculous.  :angry:
« Last Edit: May 13, 2016, 03:37:15 am by h0tw1r3 »

SusanInParadise

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #284 on: March 07, 2015, 01:47:22 pm »
My apologies for this order being missed. I have been checking Paypal for order such as your getting stuck. I found your order and it will ship immediately. Susan

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #285 on: March 16, 2015, 09:43:26 am »
Progress update (or lack thereof):

* Received email on 3/12 asking if the wires arrived yet.
* I Responded within 10 minutes stating neither the wires or the other products ordered have been received.
* No reply received as of writing this post.

Since I yet to receive a response to a single email I'm asking my questions here.

Have all of the products from the 2/23 order been shipped?
Do you have a tracking number?

Code: [Select]
Description: 1" Cam Lock for an Arcade Machine (25mm)
Unit price: $2.95 USD
Qty: 1
Amount: $2.95 USD

Description: 30 Connection Black Daisy Chain (.250")
Unit price: $4.50 USD
Qty: 1
Amount: $4.50 USD

Description: 16 Wire Rainbow Pack(TM) with .250" Quick Connector
Unit price: $7.50 USD
Qty: 1
Amount: $7.50 USD

Description: Universal Arcade Joystick Adapter Plate
Unit price: $6.95 USD
Qty: 3
Amount: $20.85 USD

armi0024

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #286 on: March 16, 2015, 11:38:37 am »
Susan was trying to figure out what had happened to respond to your email of Thursday.  We originallly wrote because were auditing shipments we have marked as shipped that didn't convert to delivered to make sure they had arrived, I will have Susan confirm this today. 

pbj

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #287 on: March 16, 2015, 12:11:51 pm »
I found your order and it will ship immediately. Susan

 :applaud:
This forum needs more threads about Arcade 1Up cabinets.

rablack97

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #288 on: March 17, 2015, 09:31:13 am »
I've dealt with PA numerous times and have had no issues.

The best way to get prompt service is to use the phone, which they have posted as a form of contact.

The 2nd best is a direct email.

The good thing about Susan is she is easily accessible if you call during the suggested hours via the site, she will work with you and get you taken care of.  You have to look at their business as less automated and more personal.

So pick up the phone and leave a VM, or just keep calling she will answer.  I too have had to follow up but in the end it ended up being a pleasant experience.
   

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MikePags

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #289 on: March 19, 2015, 05:40:37 pm »
 :-\  Not a huge fan of Paradise Arcade Shop.  My first-order went smoothly, but the product was not a very good quality.  I ordered a set of clear pushbuttons but they came in yellowed.  Before I placed another order, I sent three different emails asking a question. Finally, the last email got an answer. I should've known this was not a good sign.The second transaction was really bad. The order took about three weeks to arrive, then when it came in it was missing certain items and had extra items that I didn't order.  Between unanswered emails and whatnot, it took about four more weeks to get what I actually ordered. Probably not going to go back to them again.

opt2not

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #290 on: March 19, 2015, 06:00:14 pm »
:-\  Not a huge fan of Paradise Arcade Shop.  My first-order went smoothly, but the product was not a very good quality.  I ordered a set of clear pushbuttons but they came in yellowed.  Before I placed another order, I sent three different emails asking a question. Finally, the last email got an answer. I should've known this was not a good sign.The second transaction was really bad. The order took about three weeks to arrive, then when it came in it was missing certain items and had extra items that I didn't order.  Between unanswered emails and whatnot, it took about four more weeks to get what I actually ordered. Probably not going to go back to them again.

Sorry to hear you had a bad experience, and that you felt the need to register here and use your first post to contribute your feedback.  From the half dozen times I've dealt with Paradise, I've had absolutely no troubles and has been a pleasure doing business with.

armi0024

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #291 on: March 19, 2015, 09:40:37 pm »
Mike, Sorry you had a bad experience.  I'm assuming the Yellowed buttons are the IL buttons.   This is the actual color IL has been producing for years.  Susan had them produce a more pure clear with the recent convex buttons shown here on the left, the classic on the right.

Because IL has been producing the color on the right for years we are not just converting over, but will be offering both in the store.

I am sure Susan would swap out the new for the old and I am sorry about the second experience.

Opt2not, thanks for the props

I will answer the pm Yotsuya sent puplicly.  We did announce a new project over at KLOV and will be looking forward to bringing that out here.  We are working on a two in 1 Jamma switcher with a twist.  It has an on board ARM processor so that you can actually switch between two jamma boards or a computer running Mame or a menu for the two Jamma boards.  We are really very excited about this, look for a kickstarter in April.  We have the interface boards done and are working on the switching board.  I think people will be very excited when they see what this can do.  We haven't even announced a quarter of it's full capabilities and future plans....
« Last Edit: March 19, 2015, 09:43:34 pm by armi0024 »

jeremymtc

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #292 on: March 23, 2015, 01:30:03 am »
Hi folks,

I had tried to place an order via your website, but on the payment selection screen am receiving the message, "No payment module installed" and am unable to complete the order. I do have an existing site account and was signed in during checkout.

May I PM my order list to you?

Thanks, Jeremy

armi0024

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #293 on: March 23, 2015, 01:38:24 am »
Jeremy, email me your name, armi0024@gmail.com and I can fix this error quickly...


For those who are interested Jasen's customs and Paradise have teamed up to release some fun new ball tops.

jeremymtc

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #294 on: March 23, 2015, 11:17:27 pm »
Thank you Bryan & Susan!

opt2not

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #295 on: March 24, 2015, 12:59:13 pm »
Oh man, I want that back-middle one!  What's it called?

armi0024

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #296 on: March 24, 2015, 01:10:53 pm »

opt2not

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #297 on: March 24, 2015, 01:17:25 pm »
Right on!  It's going to look so good on my shmup stick:


 :applaud:

Jasen

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #298 on: March 28, 2015, 12:19:16 pm »
Thanks Bryan for posting up the new balltops here and helping promote some of the last custom things I was able to finish before I deployed.

I am extremely happy working with Bryan and Susan on this, best arcade family members I could hope for!

The Dash Cancel Sale is now up and going. Its hard having to sit on the sidelines while they are for sale! Bryan mentioned that the response to the balltops has been very positive so far and they are most likely going to sell out this weekend. Looks like Ill have to work some pre-arranged logistics to get a second new unique batch done.

Curious of the price? Check out this short video for details:



Or just read... $14.95 each. Remember each Military themed balltop (DevilDog, Desert Storm,  Deep Six) purchased will result in a $5 donation to Wounded Warrior Project! Get a cool bit of Fight Stick Lingere, and help one of our countries heroes at the same time :)
Jasen
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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #299 on: April 29, 2015, 12:32:58 am »
Actually the time just ran out :) I reset them all so all the codes work, "Forums" "FORUMS" and "forums"

Thanks for letting us know and enjoy!

Is the "forums" code still valid? I placed an order recently and it did not work for me.

SusanInParadise

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #300 on: May 18, 2015, 06:47:54 pm »
We just got a new order of IL products in and they are ready to go. So if you've been waiting on those blue IL Eurojoysticks, they are here.
http://www.paradisearcadeshop.com/3047-large_default/il-eurojoystick-blue.jpg

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #301 on: June 07, 2015, 02:23:33 pm »

ok
« Last Edit: June 07, 2015, 04:17:17 pm by flippn »

SusanInParadise

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #302 on: June 07, 2015, 04:10:44 pm »
My apologies for the errors and the latest delay on your order of the 28th. I replied to your email earlier today. Your order is ready to go and will be out in the mail in the morning. Your latest order was very time consuming and i've been on my own the last two weeks, and my son was also home very ill as well. I've been juggling way too many things the last few weeks! I have additional help arriving tomorrow, things will be much smoother.

pbj

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #303 on: June 07, 2015, 09:58:10 pm »
My apologies for the errors and the latest delay on your order of the 28th. I replied to your email earlier today. Your order is ready to go and will be out in the mail in the morning. Your latest order was very time consuming and i've been on my own the last two weeks, and my son was also home very ill as well. I've been juggling way too many things the last few weeks! I have additional help arriving tomorrow, things will be much smoother.

 :cheers:
This forum needs more threads about Arcade 1Up cabinets.

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #304 on: July 16, 2015, 12:53:03 am »
Just tried placing an order, get the following screen at the end, see attachment:


armi0024

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #305 on: July 16, 2015, 01:06:37 am »
Sorry please see the banner on the home page,  we are closed for July and reopen in august.   Mahalo,  lots of surprises on the way

kiel0909

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #306 on: August 13, 2015, 12:26:45 am »
any idea on a timeframe, i know moves can be difficult.

armi0024

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #307 on: August 13, 2015, 12:28:21 am »
Our container arrives tomorrow, Friday or Monday.   19 days after schedule with barely an apology,  we expect to start taking orders by Monday.  Thank you for the patience.

Pauly

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #308 on: August 15, 2015, 12:36:23 am »
So moving inland, huh? Are you going to have other shipping options?

DHL or UPS?
Pauly

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #309 on: August 20, 2015, 12:58:11 pm »
Our container arrives tomorrow, Friday or Monday.   19 days after schedule with barely an apology,  we expect to start taking orders by Monday.  Thank you for the patience.

Any update?
Pauly

armi0024

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #310 on: August 20, 2015, 01:27:58 pm »
We are taking orders but have not officially announced to let things ramp up slowly

Pauly

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #311 on: August 23, 2015, 01:36:39 am »
By adding DHL, I love you. Just want that out in the open.  :cheers:
Pauly

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #312 on: August 28, 2015, 04:10:59 pm »
Anyone else having trouble getting a response from Paradise Arcade Shop? I placed an order from them a week ago and cant seem to get confirmation or really any responses to messages or emails. Very un-PAS like.[

UPDATE: As normal, I am just impatient. Paradise responded while I was writing this post. NOTHING TO SEE HERE, MOVE ALONG AS NORMAL.
« Last Edit: August 28, 2015, 04:30:57 pm by Pauly »
Pauly

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #313 on: August 28, 2015, 04:14:56 pm »
We are here, we opened, didn't announce it very publicly, and got slammed.  Most orders have shipped, the remaining go Monday. 

Our intention was to slowly let things get back to normal but instead it was like opening a flood gate....

If you don't get tracking today, it will be there Sunday for Monday shipment.   I'm forcing Susan to take her 50th off tomorrow, actually she's arguing with me and wants to work, but I think I'm going to win this one.

My apologies, hang in there. Big announcements coming soon.... 

Pauly

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #314 on: August 28, 2015, 04:32:27 pm »
We are here, we opened, didn't announce it very publicly, and got slammed.  Most orders have shipped, the remaining go Monday. 

Our intention was to slowly let things get back to normal but instead it was like opening a flood gate....

If you don't get tracking today, it will be there Sunday for Monday shipment.   I'm forcing Susan to take her 50th off tomorrow, actually she's arguing with me and wants to work, but I think I'm going to win this one.

My apologies, hang in there. Big announcements coming soon....

SHE NEEDS TO TAKE HER 50th OFF!!!! Dude, it only comes once! We can wait! Don't you have some kids that can be put to work or something!?  :lol
Pauly

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #315 on: September 01, 2015, 02:45:17 am »
OK, I have a complaint

First, you have not responded to 2 E-mails about being charged twice when I placed my order.

2nd. I received a package today and the only contents inside were 1 joystick and 1 red daisy chain (says it's supposed to be .250, does not look correct, looks more like .187 daisy chain). I did not spend over $100.. no make that over $200 for 1 joystick, and 1 set of wires. What gives, & Why do you not respond?

Order reference IFLXTKASN
« Last Edit: September 01, 2015, 02:54:04 am by Phreakwars »

armi0024

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #316 on: September 01, 2015, 06:57:43 am »
My apologies,  I only see an email from Saturday,  and c we are still catching up on weekend emails.  I will ask Susan to address this today.

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #317 on: September 09, 2015, 04:07:16 am »
Got my stuff today (finally). I tested out the 5v LED's on a spare power supply... I like that they are AC/DC. I won't need to bother trying to figure out which is positive or which is negative when I daisy chain them. They light up using either polarity on either end. NICE.. Wish my son's LED buttons would have been that simple when I did his cabinet. Would have made the job much easier. Totally makes up for the out of stock black daisy chain I ordered (I was sent all red instead, wanted 1 set of red and 1 set of black for polarity checking). All I gotta do, is daisy chain whichever ends I feel like and I'm good to go. THANK YOU!!

Mr. Peabody

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armi0024

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Re: Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
« Reply #319 on: December 11, 2015, 12:43:59 am »
We are working hard to perfect it.  We've had a few set backs, but it is on the way!