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Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)
opt2not:
--- Quote from: pbj on January 30, 2014, 05:21:50 pm ---Apparently the sarcasm didn't convey. There have been dozens of complaints about these folks taking money and then disappearing for weeks. I'm not sure why opt2not feels compelled to defend them.
:cheers:
--- End quote ---
Well I usually base my opinions on my own experiences. Not by the randoms on the intertubes... ;)
kz1911:
--- Quote from: pbj on January 30, 2014, 05:21:50 pm ---Apparently the sarcasm didn't convey. There have been dozens of complaints about these folks taking money and then disappearing for weeks. I'm not sure why opt2not feels compelled to defend them.
:cheers:
--- End quote ---
yes, i figure if they can have someone to advert and chit chat with potential customers then why not have that employee become useful and take care of some orders that HAVE ALREADY BEEN PAID FOR, it's an example of what greed can do, how hard can it be to process some orders, after all I sell tons of stuff on ebay as well and it is no brain surgery to process orders
armi0024:
kz1911 just give Susan a call, her number is 651-332-3665, its hard to know what order as all I have from here is your forum name.
Pbj always appreciate the help, but I have got it.
Opt2not thank you
It is not hard to pack a single order or even 20 -40 orders, but there are days when things get away from us. We are always happy to have you call if there is a concern, which is why Susan's number is public. We did move 3 weeks ago and two boxes were misplaced, one turned up last night but the other, which had joystick lube in it, is still unaccounted for. Not bad when we moved over 800 unique products. We also had a problem with our payment module where some orders we charged but not processed to our store properly. The payment module was supposed to be fixed but we were having to double check PayPal for missed orders.
We do our best to make this work. It is just Susan and I with a part time packer that comes a few times a week. For me this is part time and comes after my day job which is 80 hours a week. Susan was up until 230am last night answering emails and packing orders. And trust me, if I wanted to be greedy, we wouldn't be selling arcade parts.
On a brighter note, the universal plates arrived yesterday!
kz1911:
--- Quote from: armi0024 on January 30, 2014, 06:02:03 pm ---kz1911 just give Susan a call, her number is 651-332-3665, its hard to know what order as all I have from here is your forum name.
Pbj always appreciate the help, but I have got it.
Opt2not thank you
It is not hard to pack a single order or even 20 -40 orders, but there are days when things get away from us. We are always happy to have you call if there is a concern, which is why Susan's number is public. We did move 3 weeks ago and two boxes were misplaced, one turned up last night but the other, which had joystick lube in it, is still unaccounted for. Not bad when we moved over 800 unique products. We also had a problem with our payment module where some orders we charged but not processed to our store properly. The payment module was supposed to be fixed but we were having to double check PayPal for missed orders.
We do our best to make this work. It is just Susan and I with a part time packer that comes a few times a week. For me this is part time and comes after my day job which is 80 hours a week. Susan was up until 230am last night answering emails and packing orders. And trust me, if I wanted to be greedy, we wouldn't be selling arcade parts.
On a brighter note, the universal plates arrived yesterday!
--- End quote ---
thank you, wasnt trying to be difficult, was just curious because it had been a while, my last order i waited over 10 days and simply got a refund, i'm very patient but i felt like my emails were being ignored or you guys hit the "off" button, thank you
armi0024:
No need to apologize, I completely understand. We aren't perfect but work hard to do things right. It is good to understand when and how problems happen so we can work to fix those issues. I think Susan is sending a few Universal plates out to you for your patience
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