Great vendor. I recommend phone order over email, as I too had issues getting emails through (years ago). He's been using the exact same email address posted on his site for over 10 years now. He must get a HUGE amount of spam, or have his spam filter set so high it nixes legit emails too.
His "hold" music was Paperboy, last time I called.

Only problem with phone orders is when [his wife?] takes phone orders, she sounds cranky and annoyed at having to do it.