Main > Buy/Sell/Trade - non-retail
None Too Happy With Dream Arcades
dreamakuma:
--- Quote from: FrizzleFried on January 23, 2009, 11:54:49 am ---
--- Quote ---All items are shipped FOB Dream Arcade’s facilities (Folsom CA). The customer MUST open and inspect the arcade before signing for the delivery. In the event that any arcade or kit arrives damaged the customer must note the damage on the air bill, next to the customer's signature. Additionally, in the event of a damaged shipment the customer must open a claim with the shipper within 1 business day and cooperate with the claim process in a timely manner. Unless otherwise stated all items come with a 30 day warranty. All issues with items that have a manufacture’s warranty must be handled by the manufacturer. Dream Arcades will not warrantee these items or work with the manufacturer on the customer’s behalf.
--- End quote ---
Right from their website... Did he have issues within the first 30 days?
EDIT: He does say "since day one" but then goes on to insinuate he's been dealing with issues for months? Not sure.
--- End quote ---
It's stuff like that that gets me worried about buying products. I went with X-arcade for my dreamcast cab because they have that safety-net of a warranty. I did have a problem and it was fixed in a week on xgaming's behalf,with not one problem. Since you pay so much for a dream arcade, you'd think they would offer better service. I'm going with lizardlick because chad sounds like a decent guy, talking with him has been great. But I have confidence in buying if the company has your back if things go south on the product.
CheffoJeffo:
Before we freak out about Dream Arcades and their service, let's hear his side of the story (he is a member here) ... the eBay dude is obviously frustrated, but my feeling is that he may also be a bit over the top. He gives no indication what doesn't work or why. That, in my book, is a huge red flag.
Based on what I have seen here, I don't think that DA would just walk away, so there is likely more to the story than just the rant that we have seen.
GadgetGeek:
A couple years back I won a dream arcades cocktail in the Retroblast christmas drawings. During shipment, the parts bag broke open and a few connectors were lost. The folks at Dream Arcades couldn't have been any nicer about sending out the replacement parts. I'd give Dream Arcades nothing but rave reviews. Yes, they are expensive, but, IMO, they produce a first class product.
Ginsu Victim:
--- Quote from: CheffoJeffo on January 23, 2009, 12:29:02 pm ---Before we freak out about Dream Arcades and their service...
--- End quote ---
No one here has. Just offered the guy help.
CheffoJeffo:
--- Quote from: Ginsu Victim on January 23, 2009, 02:11:42 pm ---
--- Quote from: CheffoJeffo on January 23, 2009, 12:29:02 pm ---Before we freak out about Dream Arcades and their service...
--- End quote ---
No one here has. Just offered the guy help.
--- End quote ---
--- Quote from: dreamakuma on January 23, 2009, 12:09:53 pm ---Since you pay so much for a dream arcade, you'd think they would offer better service.
--- End quote ---
:afro:
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