Main > Buy/Sell/Trade - non-retail
None Too Happy With Dream Arcades
Ginsu Victim:
See, I took that as, "Since you pay so much for a dream arcade, you'd think they would offer better service....than what this guy makes it sound like," but you're probably right.
Jack Burton:
Even with all the options that cabaret from DA is around $2,500, and it says right there on the website that shipping is only $269 anywhere in the US. That guy is insane.
dreamakuma:
I wasn't freaking out. Just sayin'. where I'm from $1500 for a cab(even a fully loaded mame) Is a bit pricey. If a guy pays so much($2500) and the site says what was qouted, I wouldn't bite. I personally belive If you pay so much, You should have a company that backs you up. Not tell you to go to the manufacturer if there's a problem. After all that's 2 house payments where I live. You should get great service for that price. I think the guy is just venting on ebay.
CheffoJeffo:
No, you were just happy to smack on DA's support policy without understanding either what it means or what problem the eBay dude had.
I would assume that some of the more apparently draconian measures in the quote support policy is because people do stupid things when moving cabinets. *I* still make stupid mistakes moving cabinets -- doesn't mean that the seller should pay for it. As for the manufacturer issue, I would guess that at least some of the stuff that DA installs confers rights upon the ultimate purchaser, not upon DA, so that DA may have no recourse in the event of failure, regardless of whether or not they want to help (see the previous statements about stupid things and cabinet moving).
Consider, for example, the software that is included -- who is responsible for supporting it ? I certainly don't call Best Buy when I want support for a game I bought there. Nor do I expect them to intervene on my behalf. I go to the manufacturer.
As I said, let's wait to hear DA's side before judging anything -- after all, it sounds like DA was working with this guy for MONTHS, which extends well past the 30 days stated in the official legalese.
FrizzleFried:
Realistically, it could all come down to the customer being one of those "difficult" customers who DA couldn't make happy no matter what they did. I am not saying that is the case, but it could be the case.
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