World of Warcraft Addiction

[DantheApe]

please note i said "at times"

There aren't many people calling for tech support at 6 am.  But they over-hired for fear of massive turnover due to the coming manditory sales...*shrugs* 5-10 between calls is nice

[ChadTower]

please note i said "at times"

There aren't many people calling for tech support at 6 am.  But they over-hired for fear of massive turnover due to the coming manditory sales...*shrugs* 5-10 between calls is nice

Yeah... nice for the short term... but it also means that you're about to get laid off if they have any idea how to run a call center.  Those are terrible places to work.  Bet you didn't last long there - nobody worth hiring ever does.  Turnover at the centers we studied was 400%/year.

[ark_ader]

Yep your SLA should have you reaching for the phones every fracking second, as I too used to work (and still do kinda) in call centres and technical support. With a possible 30 minute troubleshooting call, it is important to have that many needy customers.

No calls means eventually no job, unless you are also working in the QA or on-site support, which could be a mixed blessing. 

One of my tech jobs was like that, as I was the only one taking calls for the entire USA and Europe (3am-4pm) and only when the KPI's started going south, did I get any help.  After a while the calls stopped (my excellent skills at work) and I laid off the entire crew.  I threw a party for all their hard work and gave them their pay and bonus and said cya.

One of life's picture perfect moments.   

I could be wrong, but like Chad implies - with what you are remarking, you will be outsourced. Don't feel too bad if it happens, but make sure you have some cash saved.   A colleague of mine had the same thing done to him (not by me) and he lost everything and is currently pushing a supermarket trolly up the strip. 

[dmworking247]

Haha now I've seen everything:

http://www.wowdetox.com/

"Oh really? Have you ever seen a man eat his own head"?

"Uhh, no!"

"Then you HAVENT seen everything, and neither have I"