HD rental department is pretty good, but I think they have a racket going. They keep THE most expensive supplies in there (instead of the cheaper off-brand). Still, you can rent most anything for a good price.
I think they do it because in a customer's mind, it gives the mythical "value" to the price being charged. Also, I'd bet dollars to donuts they use the manufacturers with either the most liberal return policies if something breaks, or the manufacturers who offer them the best price on something to be used for rental use.
I've started to positively HATE Home Depot because their selection, while cheap if they've got it in stock, simply doesn't compare with other stores in my area. For example, I've got a project I wanted to do in Cherry, and I simply cannot get it at HD unless I order it, but at Menards, I can go in there and buy Cherry, Mahogany, Walnut....and if I want to order something special, if they have it, I'd bet HD doesn't.
The LACK of being able to find people to help you in a store that seems to be chock full of people when you DON'T want or care if they're around is amazing as well. Perhaps they'd be better suited to having 2 roving employees to help in the tool corral so one could break off if a line formed as it always seems to when I'm ready to check out, and they could quickly get me out of there.
Instead, I get Bertha the snaggle-toothed wonder who only knows enough math to know how many shoes she should put on each morning and I have to TELL her why I'm giving her 23 dollars when my total is $17.85. Hey, slapnuts, just enter in the amount of the money given to you, but NOOOOO! Instead, this mouth-breather tells me "you gave me too much", so I've got to explain to her that I WANT a fin back (then explain what a fin is) instead of 2 bills and some change.
Woops. I done went off on a rant there.
