JVL Echo Not Booting Up

[Phlav]

Hey guys I was wondering if anyone knows if there is actual support/service for the JVL echo touchscreen from the company or any authorized service centers. All I see are owners requesting help on fixing the units themselves and no information on service centers. The company's website only offers email support which they do not answer at all. Very disappointing and unacceptable for a company that sells expensive products. Only the fan comes on my unit and the screen briefly flashes a no sign message that disappears after a few seconds. Hardly use the unit as I bought it for my man cave, so I am disappointed its malfunctioning under light use. There is a counter inside the back of the unit that reads 30 so I am guessing that's the total number of hours it has been used. Any help/suggestions will be much appreciated. Thank you.

[mahkeymike]

You can contact JVL canada directly but i think the only support  they still help with is software install discs. I could be wrong though. Shoot them an email, it should be on their website.

[Phlav]

Hey mahkeymike, sorry about the extremely late reply and thank you for your prompt response. I am new to the forum and thought that if I a got a response I would get an email notification so I never came back to the site to check on responses. I actually tried emailing the company a few times and never got a response unfortunately. They completely ignored all my emails and it's really disappointing. I found some suggestions and will try them such as replacing the battery etc. If it doesn't work, I will try finding a local repair shop. Thanks again for your response.

[lilshawn]

the reason everybody just posts everywhere about fixing touch machines is that the JVL company has basically abandoned the videogame market and chooses to focus on casino gaming. short of cursory access to a manual or CD, there is basically no support left except for private 3rd party companies.

if you need repairs that are out of the scope of your abilities, you can make a post here explaining what you got, what it's doing (or not doing) and i'm sure someone here can sort you out. (i have not checked your history to see if you've posted previously about it or not... just mentioning it for the sake of inclusion)

if you've exhausted what you can find, I suggest people contact some of the amusement game operators (jukboxes pooltables etc) or videogame repair companies (xbox playstation repairs etc) in your area and see if anyone might be familiar with the machine enough that can help you with your issue. lots of companies will repair stuff for you... for a fee of course.



That said, the main companies ignoring your e-mails is an all too common issue. I, myself, am a technician for an amusement company (several in fact) for the last 16 years, and the amount of e-mails going to dead e-mails/no response is huge...not to mention the replies I DO get are only about 50% of the time actually helpful and the other 50% of the time responses containing the likes of "unfortunately" and "unable". Even phone calls often end up with leaving messages on a voicemail that fall on deaf ears. I mean, it's not like i'm some random joe schmoe off the street... i'm a company... using your product .... contacting you, potentially with an issue.

[Phlav]

Appreciate your response lilshawn and for confirming what I had suspected. It's a shame these companies wouldn't at least make an announcement of their shift and offer some sort of temporary/limited support. I love having a touch screen game on my bar in my mancave as it adds to the ambiance, atmosphere and fun. But the most frustrating part is, even though I had the unit for about 10 years, it was not used a lot and should not have failed in my opinion, but things happen. If it will cost an arm and a leg to fix, I would rather get another one but don't know which ones are still in production and if the issues/support is the same with all the companies.

The issue I am currently having with the JVL is it will not boot up. When I put it on the fans will come on and a brief message is flashed on the screen saying no input and then it disappears after about 10 seconds. The fans stay on, but the screen is blank, and the lights stay off. I changed the cmos battery as someone suggested but that did not work. I opened it up to take a look but have no idea what to check or how to. It could be the motherboard and upon searching for the motherboard it is obviously discontinued. I will certainly take your advice and look for a local repair shop to see if they can assist. Again, appreciate all the responses. You guys are awesome.

[mahkeymike]

Im pretty sure JVL had some sort of "temporary/limited support" over a decade ago when they discontinued the product. You were just over a decade late to the party, LOL.

BTW, your JVL is toast. No input/video signal is a dead GPU.

[Phlav]

Awe man mahkeymike, you hit me with a jab to the gut with the late party and then the final blow (uppercut) while am holding my stomach with the dead GPU  . Down for the count lol. But I think you are correct on the dead GPU issue. Does that mean its now paper weight or can it be replaced with an aftermarket GPU?

[mahkeymike]

Awe man mahkeymike, you hit me with a jab to the gut with the late party and then the final blow (uppercut) while am holding my stomach with the dead GPU  . Down for the count lol. But I think you are correct on the dead GPU issue. Does that mean its now paper weight or can it be replaced with an aftermarket GPU?

You might still beable to find the gpu chip on ebay or mouser, digikey, but even with a IR soldering station i had a hell of a time getting the old chip off without warping the board. But maybe i just had the wrong temp/timing profile. Either way, if you have to take it to someone for bga rework, its going to be expensive even if you manage to find the gpu chip. I would just check ebay for someone selling a working jp70/90 ( depending which one your echo has )

[Phlav]

Much appreciated mahkeymike. I will do some searching around for the gpu as you suggested. I found a site call game room guys that still sells the unit and on their "Services" page they mentioned that even if you didn't purchase from them they will refer you to qualified technicians in your area if they have the info. I will give them a call to see what they can do. I will post any valuable/helpful information from them here if I receive any in case anyone in my situation might be looking for assistance. You forum guys are awesome 

[mahkeymike]

Much appreciated mahkeymike. I will do some searching around for the gpu as you suggested. I found a site call game room guys that still sells the unit and on their "Services" page they mentioned that even if you didn't purchase from them they will refer you to qualified technicians in your area if they have the info. I will give them a call to see what they can do. I will post any valuable/helpful information from them here if I receive any in case anyone in my situation might be looking for assistance. You forum guys are awesome 

What board do you have, JP70, or JP90? I might have a brand new GPU chip for a JP70 i never got a chance to use. If you can find a BGA rework company to replace it, I'll sell it to you at cost since i have no intentions of ever tackling that project again, lol.

[lilshawn]

What board do you have, JP70, or JP90? I might have a brand new GPU chip for a JP70 i never got a chance to use. If you can find a BGA rework company to replace it, I'll sell it to you at cost since i have no intentions of ever tackling that project again, lol.

should anyone be interested in taking on this kind of endeavor, i would recommend contacting either a company that advertises repairing xboxes and playstations... (someone specifically who can repair such things as the red/yellow ring/light of death on these machines) ... or a macbook repair kind of place.

typically these guys will remove and reball the CPU's and GPU chips and re-apply them back onto the board. you may be able to get one of these kinds of companies to do the work for you.

[Phlav]

Much appreciated mahkeymike. I will do some searching around for the gpu as you suggested. I found a site call game room guys that still sells the unit and on their "Services" page they mentioned that even if you didn't purchase from them they will refer you to qualified technicians in your area if they have the info. I will give them a call to see what they can do. I will post any valuable/helpful information from them here if I receive any in case anyone in my situation might be looking for assistance. You forum guys are awesome 

What board do you have, JP70, or JP90? I might have a brand new GPU chip for a JP70 i never got a chance to use. If you can find a BGA rework company to replace it, I'll sell it to you at cost since i have no intentions of ever tackling that project again, lol.

Hey mahkeymike. I have no idea what board I have to be honest and tried checking but couldn't find any info in the unit. I attached two photos to see if maybe you are familiar with it and can figure out which one it is. Or if you can direct me further on where to find the info I will certainly do my best. If it is the GPU, which I strongly believe it is, I would want to be sure it is and would gladly take it off your hands. Thank you for your offer.

[Megatouchmike]

It's a jp90. These boards don't typically go bad. Would recommend removing motherboard and testing with a known good desktop computer power supply and monitor. See if you get video. Also replace the ram if you haven't already

[Phlav]

Megatouchmike, Thank you for the recommendation. I love tinkering with stuff but will need any direction you can give me if you are familiar with the unit. It would probably be best for me to familiarize myself with it since it's basically obsolete and there is no support for it out there. I am guessing the red board is the motherboard and the memory will be located in the silver CPU looking unit in the other photo, correct? I did read somewhere that someone recommended replacing the ram so I would like to try that first. Thanks in advance if you are able to guide me a bit.

[Megatouchmike]

The motherboard is in the silver chassis. The memory is on the motherboard

[mahkeymike]

Yeah thats not a jp70 ( thats the gpu chip i have ) I am not familar with the jp90, but like megatouchmike said, test everything else before going out and trying to get a replacement jp90.

[Phlav]

The motherboard is in the silver chassis. The memory is on the motherboard

Thank you for the info. I will check it out and report back.

[Phlav]

Yeah thats not a jp70 ( thats the gpu chip i have ) I am not familar with the jp90, but like megatouchmike said, test everything else before going out and trying to get a replacement jp90.

Bummer. Would have been a blessing if you did have a brand new jp90 especially if it's what I will need to fix this thing. Even if it wasn't I think I would have still taken it off your hands in case I need it down the road.

[Megatouchmike]

I have a jp90 machine I'm converting to megatouch so I'll have a board soon, if you weren't lucky

[Phlav]

Hey Megatouchmike. I am still in the process of testing out the memory but has been so busy I got side tracked. I placed an order for the same memory that's on the board and waiting for it to come in. But I tested it out with another memory stick and not luck. It was a 16 gig stick I had laying around and not sure if the higher capacity will not work but I thought I would try it in any case. I am thinking the memory may not be the issue sadly and will know for sure once I receive it, but you mentioned that you might have a JP90 board. As I may be heading towards the motherboard issue, is that still an option and how much will you sell it for?

[Mike55.901]

mahkeymike, How much do you want for the GPU chip? I have 6 games and 4 extra boards that need this chip.