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Author Topic: Best Buy Fail (again)  (Read 13673 times)

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dre-w

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Best Buy Fail (again)
« on: January 30, 2012, 10:43:38 pm »
http://www.forbes.com/sites/larrydownes/2012/01/02/why-best-buy-is-going-out-of-business-gradually/

..and it's all b/c of that one video game I bought that was mispriced
These machines will be the death of me

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Re: Best Buy Fail (again)
« Reply #1 on: January 30, 2012, 10:58:51 pm »
They might downsize and get out of the video game/movie/music buisness. But I highly doubt they are disapearing anytime soon. Not too many people want to buy a 50 inch flatscreen or a new laptop off the internet. Of course there are other stores to buy these from, but the buying power of chain stores give most people what they want, lower prices.

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Re: Best Buy Fail (again)
« Reply #2 on: January 30, 2012, 11:08:42 pm »
Not too many people want to buy a 50 inch flatscreen or a new laptop off the internet.

I did. Off Amazon for dirt cheap and it was delivered to me fast and even brought upstairs by the deliveryman. I'd do it again in a second. No pushy salespeople; I was able to research and decide at my pace. And all I spent was a couple of dollars on cables instead of the $30 to $50 Best Buy would charge.

That article was spot on. Going to Best Buy is an exercise in frustration.
« Last Edit: January 30, 2012, 11:11:50 pm by DaveMMR »

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Re: Best Buy Fail (again)
« Reply #3 on: January 30, 2012, 11:43:41 pm »
Yeah, Tele-buying a la Farenheit 451 is near - and I support it.
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Re: Best Buy Fail (again)
« Reply #4 on: January 30, 2012, 11:47:28 pm »
Not too many people want to buy a 50 inch flatscreen or a new laptop off the internet.

I did. Off Amazon for dirt cheap and it was delivered to me fast and even brought upstairs by the deliveryman. I'd do it again in a second. No pushy salespeople; I was able to research and decide at my pace. And all I spent was a couple of dollars on cables instead of the $30 to $50 Best Buy would charge.
I guess I'm biased by my Canadian view. There aren't too many online electronics retailers in Canada. The Canadian version of Amazon is about 1/16 that of the American counterpart.
I would buy online as well if warrenty wasent such a big issue. (Most US product sent to Canada loses it's warrenty) Although I do buy plenty of my electronics off the internet, its stuff that I could care less about warrenty.  So when I'm in the market for some big ticket electronics, it's either go to Best Buy, Future Shop (same idea, owned by Best Buy) or smaller electronic shops.
I'm just guessing but I would think that alot of the +50 crowd isn't too comfortable with spending $1500 online.

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Re: Best Buy Fail (again)
« Reply #5 on: January 31, 2012, 12:47:53 am »
Mr Nixon, Mr. Cleese would like a quiet word if you would be so kind.


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Re: Best Buy Fail (again)
« Reply #6 on: January 31, 2012, 05:20:27 am »
This part of the article hit the nail on the head:

Quote
... and that Amazon customers use Best Buy as their showroom, taking advantage of the extensive, well-stocked locations ...

This is the ONLY reason I've ever stepped into a Best Buy.  When I need to see a product in person, I go down and take a look.  Then I go home and order it online for 20-40% less.  ;)


Best Buy is a horrible store because as the article says, the store is too busy pushing their services and tie-ins to actually train their employees about the products they sell and to arrage their store to the consumers needs. 


So yeah, I would hate to see it go, but only because it is a good place to demo products.  ;)

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Re: Best Buy Fail (again)
« Reply #7 on: January 31, 2012, 06:01:47 am »
Great article and 100% on the money.  Shortly after moving into our new home, my wife sent me out to Best Buy to get a new TV that was on sale.  Of course, it wasn't available and although I did purchase one (she wanted it that day), I had to make my way through one sales person after another trying to push everything from special cables to support plans.  Haven't been back since.  The next TV was purchased from Newegg and it was delivered to the door, hassle free, tax free, and with free shipping.

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Re: Best Buy Fail (again)
« Reply #8 on: January 31, 2012, 08:26:38 am »
I'd hate for them to go out of business. They periodically come in handy. Hopefully they'll get their ---steaming pile of meadow muffin--- together before it's too late. My most recent experience with Best Buy was very positive. I stayed with friends while visiting Miami earlier this month. My friends love trivia games but have never heard of You Don't Know Jack. So I wanted to pick it up for their PS3 as a thank you gift, but every Gamestop I called didn't have it in Stock. Luckily Best Buy is a better videogame store than the videogame store.
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Re: Best Buy Fail (again)
« Reply #9 on: January 31, 2012, 08:32:26 am »
I haven't gone in a Best Buy for months. Anyone else feel like telling them to shove it when they ask for your receipt when you try to leave?
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Re: Best Buy Fail (again)
« Reply #10 on: January 31, 2012, 08:49:42 am »
Only time I ever shopped there was to buy a new TV after I moved.

I got a 10% off anything in Best Buy coupon when I filled out the change of address packet at the post office...

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Re: Best Buy Fail (again)
« Reply #11 on: January 31, 2012, 09:19:16 am »
When Best Buy first opened in our area, they were great.  Then the decline came.  After Circuit City went away, it got even worse.  I would love to see them get back to the way they were but right now they are starting to look more and more like CompUSA. 

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Re: Best Buy Fail (again)
« Reply #12 on: January 31, 2012, 09:58:06 am »
I haven't gone in a Best Buy for months. Anyone else feel like telling them to shove it when they ask for your receipt when you try to leave?

I do tell them to shove it. I do not show my receipt. Pet peeve of mine.
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Re: Best Buy Fail (again)
« Reply #13 on: January 31, 2012, 10:00:42 am »
I've never had an issue with showing my receipt. There's other stores that make you do it as well, so I'm just used to it. I'm not hiding anything, so I guess it doesn't bother me. Radio Shack's former policy of getting your address EVERY TIME YOU PURCHASED SOMETHING was worse, IMHO.

What cracks me up are people I know who hate store greeters.

Having said all that, I rarely go to BB anymore either. Last time I went in there, the place seemed like a sad shell of its 1996 self.
« Last Edit: January 31, 2012, 10:03:48 am by yotsuya »
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Re: Best Buy Fail (again)
« Reply #14 on: January 31, 2012, 10:39:47 am »
who the hell is buying anything from worstbuy lol..? especially now when you can get EVERYTHING online and usually cheaper.

you dont have to show any receipt at all. you can just walk away. what I dont understand is why those 99cent store "security guard"(LOL) wanna see receipt. are they really planning on going through my bags? SMH! :angry:


speaking of that, friend of mine was telling me how he bought a "monster hdmi cable" from worstbuy for only $80 :laugh2: I couldn't stop laughing. I told him that any random hdmi cable from monoprice is the same thing but still couldn't convince him to return it.
« Last Edit: January 31, 2012, 10:43:20 am by SNAAKE »

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Re: Best Buy Fail (again)
« Reply #15 on: January 31, 2012, 11:14:20 am »
Yeah, the article never went into the deliberate price gouging. Last time I looked, the cheapest HDMI cable is a 3 footer in the $40-$50 range, and I remember the thread about their $1000-$2000 HDMI cables. Any company that does that should have no right to complain that Amazon is "stealing their business".  ::)

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Re: Best Buy Fail (again)
« Reply #16 on: January 31, 2012, 12:00:40 pm »
I have my issues with Best Buy but am concerned about not having a local option so I still buy from them unless it is a major price difference.  I'm not interested in ONLY buying things over the Internet but it looks like that is the direction we are headed if the only value of Brick and Mortar for most people is to demo.  Even Target is starting to complain about the practice.

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Re: Best Buy Fail (again)
« Reply #17 on: January 31, 2012, 12:14:35 pm »
In their defense, Amazon won't unbox the thing and plug it in either.
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Re: Best Buy Fail (again)
« Reply #18 on: January 31, 2012, 12:21:41 pm »
I'm in the market for a TV right now, I did exactly what Howard_Castro did, I saw a TV I wanted on Amazon, took ---my bottom--- to best buy to check it out. Totally fell in love with it. Of course the price difference was about 900 bucks, so can you guess where i'm going to buy it from? :laugh2: Soo... thanks for letting me check it out, Best Buy!

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Re: Best Buy Fail (again)
« Reply #19 on: January 31, 2012, 12:34:19 pm »

Give me a break.  Don't have a lot of sympathy for stores that make it difficult to give them money.


I'm not asking for you to sympathize with Best Buy or Target.  My motives are purely selfish.  I like to save money but I also enjoy shopping there and will put up with some inconvenience.    My son and I spent an hour at Best Buy Saturday night while my wife shopped for clothes at Kohls next door.  We had a lot of fun looking at games together and trying out headphones.  On the way out the door I picked up Turbo Tax.  Yeah I could have saved $5 buying it on Amazon but I was there and could take it home with me.

My only point is if this trend continues you will ONLY be buying online.  You will not have a local option to go view the TV and then screw Target, Best Buy whoever by buying online. 


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Re: Best Buy Fail (again)
« Reply #20 on: January 31, 2012, 12:43:48 pm »
In cases where a store is obnoxious to me, I have no problem tossing an open item back at them. I don't need to give them my money that badly.

I remember a few years ago I bought a new water heater from the hardware store because my old one went out. With no time to deal hunt, I just picked one up and installed it. The next day I noticed in the sales flyer that the water heater I bought was $30 off, but they never lowered the price like they should have. Being the cheapskate I am, my wife and I went down there and asked for a price correction. The GM was rude and said that the prices only become valid after they enter it in their computer, which was complete BS. Funny thing is, my wife used to work for their corporate office and knew their price policies inside and out, so she started to cite the internal policy on promotions. Even though I got a chuckle out of it, it was pretty much just stirring the hornets nest that she knew company policies better than him and he got even more stubborn.

We finally decided to leave, but last minute I told the guy that the box would be missing when I return the water heater, but I would do my best to drain the water out beforehand. The guy's eyes got as big as saucers and all he could stammer out was "You would return an already installed water heater?" I said "Well, yeah. I can just price match this at Sears."

I promptly got the $30 difference back.

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Re: Best Buy Fail (again)
« Reply #21 on: January 31, 2012, 01:24:02 pm »
Yeah, the article never went into the deliberate price gouging. Last time I looked, the cheapest HDMI cable is a 3 footer in the $40-$50 range, and I remember the thread about their $1000-$2000 HDMI cables. Any company that does that should have no right to complain that Amazon is "stealing their business".  ::)


But you know, really EVERY brick and mortar store over-prices their hdmi cables.  The average price for a "cheap one" and your local S-MART  is 30 to 40 bucks. 

The way I figure it if I'm getting that exact same cable shipped directly from China (free shipping I might add) for only 1-2 bucks then they should only charge a MAXIMUM of 5-7 bucks for one.  That's giving them a 100% markup and extra few bucks for "overhead" which I'm fairly convinced doesn't really exist.

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Re: Best Buy Fail (again)
« Reply #22 on: January 31, 2012, 01:41:31 pm »
Man, I hope they dont go under, I buy most of my music from Best Buy, and the occasional game. Ordering online sucks because you have to wait for things. What if its tuesday, and I didnt know the new Children of Bodom CD came out that day, and I wanted to run to Best buy to get it, and they were closed? I would have to wait a week. Yes, I sound like a child, or selfish, but I hate having to wait for things. I dont like not having an actual store to go to, yes, the BB employees are borderline brain dead, but I just ignore them. I mean cmon, if you know how to talk to people, you can work around them, get what you need, and bail. I like just casually walking around the store seeing if I want to buy something else.

But then, as with Vigos story, people suck and you dont want to have to deal with them. Its the corporations man...

I hope Target doesnt go the same route of being only online, that would suck. Where would I get my undershirts and boxers?!  :o

I dont buy stuff from Amazon unless its a book or something, and thats super rare.
Pictures are overrated anyway.

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Re: Best Buy Fail (again)
« Reply #23 on: January 31, 2012, 01:46:29 pm »
Radio Shack's former policy of getting your address EVERY TIME YOU PURCHASED SOMETHING was worse, IMHO.

True! Just let me get out of the store!
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Re: Best Buy Fail (again)
« Reply #24 on: January 31, 2012, 02:15:13 pm »
Back when I was in the market to buy my first digital camera, some pimple faced kid told me I HAD to buy a card reader instead of using the cable to transfer images to my computer. He tried to explain that it would prevent my camera from getting a virus.  :laugh2:

I bought my camera online and NEVER use Best Buy for anything other than a showroom.

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Re: Best Buy Fail (again)
« Reply #25 on: January 31, 2012, 04:29:21 pm »
camera virus :laugh2:

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Re: Best Buy Fail (again)
« Reply #26 on: January 31, 2012, 05:36:29 pm »
I just use Best Buy as an internet show room. I have my iphone with the red eye app and just scan the bar code and it pulls everywhere that item is sold and the prices. Best buy is rarely the best price.

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Re: Best Buy Fail (again)
« Reply #27 on: January 31, 2012, 06:12:12 pm »
Yeah, the article never went into the deliberate price gouging. Last time I looked, the cheapest HDMI cable is a 3 footer in the $40-$50 range, and I remember the thread about their $1000-$2000 HDMI cables. Any company that does that should have no right to complain that Amazon is "stealing their business".  ::)


But you know, really EVERY brick and mortar store over-prices their hdmi cables.  The average price for a "cheap one" and your local S-MART  is 30 to 40 bucks. 

The way I figure it if I'm getting that exact same cable shipped directly from China (free shipping I might add) for only 1-2 bucks then they should only charge a MAXIMUM of 5-7 bucks for one.  That's giving them a 100% markup and extra few bucks for "overhead" which I'm fairly convinced doesn't really exist.

Are you saying overhead doesn't exist or finding an HDMI cable at that price doesn't exist.
http://www.bestbuy.com/site/Dynex+Direct+-+6'+HDMI+Cable/9343061.p?id=1218088202342&skuId=9343061&st=hdmi cable&cp=1&lp=5

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Re: Best Buy Fail (again)
« Reply #28 on: January 31, 2012, 06:56:39 pm »
Seeing this thread makes me sad >.<  I work on the Geek Squad at Best Buy.

Most of the guys I work with know there ---steaming pile of meadow muffin---, but there will always be the retarded ones that say retarded things I guess.

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Re: Best Buy Fail (again)
« Reply #29 on: January 31, 2012, 08:00:07 pm »
Those exorbitantly priced audioquest cables are still on their site.  HA!

I like BB.  I don't generally have any issues with anybody pushing anything on me.  They generally ask me once when I buy something, and that's it.  If someone comes up to me (which is only one time per visit, if at all) I tell them I don't need any assistance.

I will not buy any big ticket items on the internet.  TVs and such will be bought in stores.  I'm not wasting a vacation/sick day just to wait for my stuff that the deliveryman might not even deliver on time...or in one piece.  And I'm certainly not leaving a large box outside that looks suspiciously like a 50+ inch television for anyone to take while I'm still working if I don't take that vacation/sick day.

The article never mentioned BB's failed attempts at market share in China by opening their stores there.  I believe there were 7 or 8 initially, and all have been shuttered.  They instead took over an existing name that I've forgotten that already is a staple there.
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Re: Best Buy Fail (again)
« Reply #30 on: January 31, 2012, 08:18:10 pm »
I haven't gone in a Best Buy for months. Anyone else feel like telling them to shove it when they ask for your receipt when you try to leave?

I do tell them to shove it. I do not show my receipt. Pet peeve of mine.


+1

Unwarranted search or some such. There was a paper a few ago about how stores don't actually have the right to examine your receipt or bag once you paid for the itmes as a condition of leaving the store. Stores are getting "smart" about that. Shove-it-in-your- ass -Mart will try to refuse the refund if  the receipt isn't "marked".

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Re: Best Buy Fail (again)
« Reply #31 on: January 31, 2012, 09:24:46 pm »
99% of the time, a kid peeks in my bag, marks my receipt, and I'm on my way. Takes 5 seconds.  :dunno

The other 1% of the time, they count items. Adds maybe 3-4 seconds at the most.

In any case, I wouldn't take it out on the worker. They didn't make the policy.
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Re: Best Buy Fail (again)
« Reply #32 on: January 31, 2012, 09:51:02 pm »
I'm never rude, but I simply refuse. Unless it's a member club of some kind where I've agreed to those terms, I refuse. Walmart never asks anymore. One time I got a bit of flak, and I told the door person if I showed them my receipt it would be the last time I ever shopped at their store. They sent me on my way without looking at the receipt.

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Re: Best Buy Fail (again)
« Reply #33 on: January 31, 2012, 10:33:40 pm »
Saint-

I'm curious why you feel that way. No judgement on my part, but why does it bother you?
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Re: Best Buy Fail (again)
« Reply #34 on: January 31, 2012, 10:41:27 pm »
While I agree Saint and the others are right about not showing the receipt, I'm like yotsuya in that I just show my receipt, let the guy mark it and skip on my merry way. I kind of understand why they do it (loss prevention - in theory at least) and I'd rather just be out the door by complying instead of getting into anything. Then again, I'm not in these stores all that much anymore anyhow.

I will not buy any big ticket items on the internet.  TVs and such will be bought in stores.  I'm not wasting a vacation/sick day just to wait for my stuff that the deliveryman might not even deliver on time...or in one piece.  And I'm certainly not leaving a large box outside that looks suspiciously like a 50+ inch television for anyone to take while I'm still working if I don't take that vacation/sick day.

That is a bit of a downside but when I got my TV off Amazon, they sourced the delivery out to a indepdent company with which I set a scheduled time. And Amazon made absolutely sure everything went smoothly with the shipment by contacting me after all was said and done to ensure I had my item, was satisfied and this company didn't mess anything up.  And even without all that bending over backwards, the fact that I saved a couple of hundred dollars made any inconvenience worth it in my opinion.



« Last Edit: January 31, 2012, 11:46:01 pm by DaveMMR »

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Re: Best Buy Fail (again)
« Reply #35 on: January 31, 2012, 11:25:26 pm »
Saint-

I'm curious why you feel that way. No judgement on my part, but why does it bother you?

Can't speak for Saint, but it feels like an accusation to me. If all stores did it, maybe I would get used to it, and at least at Costco I have a cart full of unbagged stuff and those stores are always crazy, but I am not sure why Best Buy feels the need to do so. I also find it kind of funny that most BBs I have been in basically funnel shoppers directly from the checkout lanes to the exit doors- it bugs me to have someone (door person) in plain sight of the transaction I just made want to see the receipt of said transaction, as if something shady happened in those ten steps. It really bugs me, and seems unnecessary, since everything in the store has anti theft tags in them anyway. I don't think (much like gutted copies of games at Game$top) that the "security" measure is worth the ill will from folks like me.
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Re: Best Buy Fail (again)
« Reply #36 on: February 01, 2012, 12:06:39 am »
At most big-box retail stores, the purpose of the egress door "security" is not to prevent customers from stealing things off the shelf, it's to prevent a form of fraud where the "purchaser" and the cashier are in cahoots.

Basically:
*Your buddy gets a job at the store as a cashier
*You go in an pick up some moderately priced, bulky items (like some mouse pads) and one relatively expensive, small item (like a large SD card)
*You to the cashier and make sure you get your buddy.  If for some reason you don't, you just come back and return everything later and try again some other day.
*Your buddy rings up the bulky, moderately priced stuff, placing it in your bag, and "forgets" to ring up the expensive, small item, yet it somehow also makes its way into the bag.
*You walk out and optionally come back to return the bulky, moderately priced items.  You pocket the expensive, small item or sell it for cash on e.g. eBay.

This can be thwarted by having an independent party (the door checker) verify that everything in your bags are also on your receipt.  You could still attempt to place things in pockets or whatever, but that can get a bit more suspicious looking, and most retail packaging in the USA intentionally makes that difficult.  Now, at least at my local Fry's, they don't really seem to actually check this very well.  The door person pretty much just looks at your receipt way too quickly to actually read it, looks in your bag, marks it, and sends you on your merry way.  They may be looking in the bag for items commonly susceptible to this particular fraud, though.

Obviously, you can get around this protection by having the shopper, cashier, AND door person in cahoots, but that's a lot harder.  A good manager will watch out for such conflicts (having a cashier that also knows a door person personally scheduled at the same time).

FWIW, no, they generally have no authority to detain you, and you can generally decline to be searched.  If they honestly believe that you did steal something, they can elect to detain you until police arrive, but if they turn out to be wrong, you can sue them for that detainment, so most loss prevention people tend to be VERY unwilling to do that.  Note that some membership stores (like Costco) have you enter into a contract as part of your membership whereby you agree to such searches.  Some stores also post a notice upon entry that you could be searched, and IIRC the validity of such statements varies by state (and country, of course).  IANAL, yada yada.

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Re: Best Buy Fail (again)
« Reply #37 on: February 01, 2012, 04:05:44 am »
Yeah, the article never went into the deliberate price gouging. Last time I looked, the cheapest HDMI cable is a 3 footer in the $40-$50 range, and I remember the thread about their $1000-$2000 HDMI cables. Any company that does that should have no right to complain that Amazon is "stealing their business".  ::)


But you know, really EVERY brick and mortar store over-prices their hdmi cables.  The average price for a "cheap one" and your local S-MART  is 30 to 40 bucks. 

The way I figure it if I'm getting that exact same cable shipped directly from China (free shipping I might add) for only 1-2 bucks then they should only charge a MAXIMUM of 5-7 bucks for one.  That's giving them a 100% markup and extra few bucks for "overhead" which I'm fairly convinced doesn't really exist.

Are you saying overhead doesn't exist or finding an HDMI cable at that price doesn't exist.
http://www.bestbuy.com/site/Dynex+Direct+-+6'+HDMI+Cable/9343061.p?id=1218088202342&skuId=9343061&st=hdmi cable&cp=1&lp=5

I'm saying that "overhead" is a generic term invented to warrant unnecessary markup.  It's the equivelent to "processing and handling".  Mind you I realize that true overhead does exist, but how much overhead could you possibly have on a single item amoung thousands in your big-box store?  A dollar?  Two?  If you sell cars or appliances, sure, there is some overhead because those things are huge and have special shipping and storage costs, but your average widget... you have the overhead of getting it shipped to you (which per-unit should be virtually nothing) and having it stocked on the shelf (which again, per-unit should be zilch). 

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Re: Best Buy Fail (again)
« Reply #38 on: February 01, 2012, 07:28:38 am »
I think its also worth noting that the link to the HDMI cable isn't available in stores, you have to special order it to the store and pick up up 5-7 days later. I checked all the cables by price, and couldn't find one that is stocked in store until I got to the $20-30 range. (which I admit is an improvement from a year ago)

It kinda makes me mad that there is proof they have much cheaper cables to sell, but intentionally will not stock it in-store to screw customers who go to their store. Do they really not get what they are doing wrong?

 :angry:


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Re: Best Buy Fail (again)
« Reply #39 on: February 01, 2012, 08:36:33 am »
I have to wonder, though, if they really are doing something wrong. Lots of stores, including Wal-mart and Radio Shack, sell HDMI cables. But not a single one opts to lower the price of cables to anything less than at least a 2000% markup. It's silly to think that there's actual price fixing going on, and all these stores have very sophisticated mechanisms and intelligent professionals determining optimal pricing. You'd think that at least one of them would get it "right". I have to kind of assume that they've determined with some degree of certainty that overall they make more money with the price gouging than they lose in driving savvy consumers to mono price (or even Amazon).

Now, whether their models take into account the less quantifiable bad will created and how this might affect overall shopping patterns, I don't know. But, at the very least I have to assume that these ridiculously priced cables do a pretty good business for them.
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Re: Best Buy Fail (again)
« Reply #40 on: February 01, 2012, 09:22:00 am »
I think it is pretty simple in that most people who purchase a cable at the store have an immediate need and the store knows this and prices accordingly.  Supply and demand.  If you need it right now, you can expect to pay a premium.

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Re: Best Buy Fail (again)
« Reply #41 on: February 01, 2012, 09:26:59 am »
Well, sure. The rub is the degree of gouging we're talking about. Charging $50 for something that can be purchased for $2 online is a bit more premium than one would typically expect.
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Re: Best Buy Fail (again)
« Reply #42 on: February 01, 2012, 09:42:45 am »
Saint-

I'm curious why you feel that way. No judgement on my part, but why does it bother you?

I'm a big privacy/civil liberties freak. I don't believe there's any harm in showing the receipt, but I firmly believe I am under no obligation to do so either. I resent a company insisting they have the right to demand to see my receipt, so I push back. If I'm walking out with an unbagged item, and they ask for a receipt, I generally comply because I understand the real problem of stop-loss and an unbagged item is question-worthy. However, when I walk 20 steps from the cashier who bagged my items to the door, all under security camera surveillance, and then am challenged to go through my bags, to examine what is now my personal property, it gets my bristles up.

If you want my business as a customer, you will treat me like a customer, not a suspected criminal. If not, I will take my business elsewhere.

I would not allow the police to search my house or my car without a proper warrant either.
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Re: Best Buy Fail (again)
« Reply #43 on: February 01, 2012, 09:54:53 am »
RE: Amazon vs. Best Buy.

I shopped for a new camera for my daughter for Chrismachanukwanza. I walked in to Best Buy to shop, and I shopped online. Best Buy didn't have what I wanted so I went with Amazon. I would have been willing to buy from Best Buy though if they'd had the specific model I wanted, even if it was a few dollars more, just to 1) support local economy, and 2) have it now. I would not have paid more than a few dollars more however.

Anyway, got the camera. Daughter used it for a couple of weeks (at least a month after purchase), and then the camera broke. I no longer had the packaging material or receipt. I popped up a customer support chat window with Amazon, and explained it was broken and I didn't have the box or other packaging materials. Amazon's response was: "We're so sorry you're having this issue. We will overnight you a replacement. Send the damaged camera back in the new camera's box. We'll pay all the costs." I didn't need the receipt because they had a record of it all. 5 minutes of my time, done. Painless.

Had I bought it at Best Buy, my experience would have been much different. I'd have been out of luck period without my receipt, which I don't hold against them per se, but still I would have been out of luck. With the receipt, I am 99% certain I'd still be out of luck without the original box. They probably would have sent my camera out for repair or told me to do so personally. I would not have walked out of the store with a new replacement camera.

I don't know how Best Buy can hope to compete with that kind of customer service, but I do know exactly where I'll probably buy my next major consumer electronics device.
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Re: Best Buy Fail (again)
« Reply #44 on: February 01, 2012, 10:00:23 am »
From what I understand, the cables is where BB (and its ilk) derives much of its profit - not any of the big ticket items.  And yeah, it's basically "I bought this TV and I want to watch it tonight, not 7 days from now."  Ergo, you pay that "convenience fee".  But the rub is that while I can understand a $20 - $40 price tag, I can't fathom where they get their balls big enough to sell HDMI cables that are more than $100 (well surpassing that as has been pointed out) with a straight face, considering there is no noticeable difference in quality.

And as an addendum in reply to Saint's story: he pretty much covered why I'm actually a huge supporter of Amazon and it's always my first stop when purchasing things.  And Buy.com is pretty good too in that respect.

« Last Edit: February 01, 2012, 10:11:38 am by DaveMMR »

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Re: Best Buy Fail (again)
« Reply #45 on: February 01, 2012, 10:12:04 am »
Nobody has a reason to go to a store for an HDMI cable unless they absolutely need one at that moment. 


I have never seen a TV that has only HDMI inputs.  Nobody absolutely needs an HDMI cable. 

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Re: Best Buy Fail (again)
« Reply #46 on: February 01, 2012, 10:15:05 am »
Nobody has a reason to go to a store for an HDMI cable unless they absolutely need one at that moment. 


I have never seen a TV that has only HDMI inputs.  Nobody absolutely needs an HDMI cable. 

Meaningless - no one absolutely needs a TV either. If you have coughed up for an HD tv, and a blu-ray movie, you don't want to waste the experience on an inferior connection.
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Re: Best Buy Fail (again)
« Reply #47 on: February 01, 2012, 10:35:02 am »
Had I bought it at Best Buy, my experience would have been much different. I'd have been out of luck period without my receipt, which I don't hold against them per se, but still I would have been out of luck. With the receipt, I am 99% certain I'd still be out of luck without the original box. They probably would have sent my camera out for repair or told me to do so personally. I would not have walked out of the store with a new replacement camera.

About 10 years ago a buddy of mine got a camera from BB, with a horrid $70 service warranty as well. A couple months after use, the lens stopped zooming (motor seemed jammed) so he went in to best buy to get it replaced. BB told him that the warranty didn't cover the camera for cases where the camera is accidentally damaged. He told them he didn't damage the camera, and that it just stopped working. BB said that it didn't matter, there was any physical problem with the camera, it was classified as accidental damage, which is not covered under the warranty.

He then shelled out another wad of cash for BB to repair the camera. A week later, best buy informed him that they were unable to fix the camera in house and needed to sent it to the manufacturer for repair, and that he would get it back directly from the manufacturer. After about two months, he got a call from the manufacturer saying that they would repair the camera for him, and would have been under warranty all along, except someone already opened the camera up and voided the warranty. He explained that it was BB that did that, and the manufacturer said sorry, but BB technicians are not certified so the warranty is void.

Being that my friend throws out cash much more than I do, he just gave up and bought a new camera. I would have fought it out to the end on that bull :censored:

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Re: Best Buy Fail (again)
« Reply #48 on: February 01, 2012, 10:52:52 am »
Meaningless - no one absolutely needs a TV either. If you have coughed up for an HD tv, and a blu-ray movie, you don't want to waste the experience on an inferior connection.


And you absolutely need that cable today instead of waiting 3-4 days for it to arrive in the mail?  It is worth paying $50 for a $4 item to get it now?  You can't watch with the pack-in cables for a couple days?

Those people deserve to get raped over price.  They chose it willingly.


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Re: Best Buy Fail (again)
« Reply #49 on: February 01, 2012, 10:54:24 am »
I have to tell of a good story at Best Buy. We bought an HP printer/scanner for the scanner part only. It sucked. It had small white dots on every scan. We had it about a month before we really used it and figured this out. I only tested it with a small picture and didn't really notice at first. We brought it back without the box or anything with it but we did have the receipt. They gave us full credit toward a different Epson printer/scanner. I was shocked as hell. The wife was the one that said she wanted to at least try. I would have eaten the cost myself because I figured it was a lost cause.

That being said, I just had a keyless entry/remote car start installed this weekend. They couldn't find the wires for the security system so they just installed it without hooking it up to that. Now I have to either carry both remotes (factory and the new one) in order to use the security or I go without it. So now I have to go back and have them find the wires and hook it up right. :P

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Re: Best Buy Fail (again)
« Reply #50 on: February 01, 2012, 08:58:35 pm »
I believe that the reason they can get away with the high priced cables is that most people buy them when they purchase the TV and the average buyer is using credit to buy the TV anyways, so what's another $40 on the card.  Myself, I long ago started a cash and carry policy for all purchases beside housing.  If I don't have the cash, I don't need it that bad.  Makes you much more cost conscious.
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Re: Best Buy Fail (again)
« Reply #51 on: February 01, 2012, 09:35:23 pm »
Was wondering when the lion would show up with Xatelynne in tow.

Tell any 80 year old ladies to "---fudgesicle--- off" this week?


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Re: Best Buy Fail (again)
« Reply #52 on: February 02, 2012, 06:38:32 am »
You know I really shouldn't do it, but you guys know that I can be sort of a pushy person from time to time.  There have been more than on occasions where I've reluctantly went ot BB to get something I couldn't wait on.  I'll often overhear a couple who obviously don't know anything about electronics being "helped" by a BB employee. 

When they get to the part about the cables I can't take it anymore and jump in.  I explain to them that the "d" in hdmi stands for digital, and that means that ANY quality cable within reason will output a pixel-perfect picture and the that average price for a cable online is 2-10 dollars and the average price in any other store is around 30, if they don't want to order online.  Then when the BB employee gets all huffy and starts to explain why I'm "wrong" I interrupt again and say:  "Who are you going to believe?  A random guy who has NO reason to interrupt a salesman unless he genuinely wants to help or an employee that probably works on comission and/or could get fired if he doesn't follow company policy and offer the 100 dollar cable?  Oh and btw, you can get that tv for 100 bucks cheaper at Walmart."  The sad thing is, some people STILL don't take my advice. 

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Re: Best Buy Fail (again)
« Reply #53 on: February 02, 2012, 08:10:19 am »
You know I really shouldn't do it, but you guys know that I can be sort of a pushy person from time to time.  There have been more than on occasions where I've reluctantly went ot BB to get something I couldn't wait on.  I'll often overhear a couple who obviously don't know anything about electronics being "helped" by a BB employee. 

When they get to the part about the cables I can't take it anymore and jump in.  I explain to them that the "d" in hdmi stands for digital, and that means that ANY quality cable within reason will output a pixel-perfect picture and the that average price for a cable online is 2-10 dollars and the average price in any other store is around 30, if they don't want to order online.  Then when the BB employee gets all huffy and starts to explain why I'm "wrong" I interrupt again and say:  "Who are you going to believe?  A random guy who has NO reason to interrupt a salesman unless he genuinely wants to help or an employee that probably works on comission and/or could get fired if he doesn't follow company policy and offer the 100 dollar cable?  Oh and btw, you can get that tv for 100 bucks cheaper at Walmart."  The sad thing is, some people STILL don't take my advice. 
If I happened to see a scene like this at my local Best Buy, I'd slow clap your ass right out the door! :applaud:

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Re: Best Buy Fail (again)
« Reply #54 on: February 02, 2012, 10:06:22 pm »
So I went into BB today, wasn't really looking for anything in particular..  just kinda browsin through the used games section they now have.  I don't know if I looked suspicious today or what but the same employee asked me three times if I needed help looking for anything.  Twice in the same exact spot, then again in the dvd area.  I was already getting annoyed that I couldn't just browse in peace but then I found a cd that I was unaware had just come out, on sale for 9.99 so I decided to buy it.

But then I started getting annoyed again. "Did you find what you were looking for"  yes  "Do you have a BB rewards card?"  no  "Would you like"  no  "to sign up for one?"  no  "Would you like to apply for a BB"  no just want to buy this cd thanks.  "Would you like a bag for this or are you going to listen to this in your car?"  ... :dunno I'll just take it without a bag.  I almost thought she was going to ask me if I wanted my receipt..

And I was just waiting for the LP guy to stop me at the door but he was too busy chattin up some other younger female employee so I ghosted right by him.

sigh..
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Re: Best Buy Fail (again)
« Reply #55 on: February 02, 2012, 11:02:28 pm »
I don't know if I looked suspicious today or what but the same employee asked me three times if I needed help looking for anything.

if anyone give me the line "can I help you find anything" or "is there anything I can help you with"

the answer is always "probably not."

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Re: Best Buy Fail (again)
« Reply #56 on: February 02, 2012, 11:26:41 pm »
Oh and btw, you can get that tv for 100 bucks cheaper at Walmart."  The sad thing is, some people STILL don't take my advice. 

It's a decent suggestion but one should take care with that kind of advice. Those "Wal-Mart SKU" products are not always a good deal.

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Re: Best Buy Fail (again)
« Reply #57 on: February 02, 2012, 11:36:11 pm »
So I went into BB today, wasn't really looking for anything in particular..  just kinda browsin through the used games section they now have.  I don't know if I looked suspicious today or what but the same employee asked me three times if I needed help looking for anything.  Twice in the same exact spot, then again in the dvd area.  I was already getting annoyed that I couldn't just browse in peace but then I found a cd that I was unaware had just come out, on sale for 9.99 so I decided to buy it.

But then I started getting annoyed again. "Did you find what you were looking for"  yes  "Do you have a BB rewards card?"  no  "Would you like"  no  "to sign up for one?"  no  "Would you like to apply for a BB"  no just want to buy this cd thanks.  "Would you like a bag for this or are you going to listen to this in your car?"  ... :dunno I'll just take it without a bag.  I almost thought she was going to ask me if I wanted my receipt..

And I was just waiting for the LP guy to stop me at the door but he was too busy chattin up some other younger female employee so I ghosted right by him.

sigh..

 :stupid

This is the number one reason why i don't frequent best buy much anymore. Not the prices, not the receipt hassle, not the ludicrous warranties. This.

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Re: Best Buy Fail (again)
« Reply #58 on: February 03, 2012, 01:32:09 am »
 :cheers:
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Re: Best Buy Fail (again)
« Reply #59 on: February 03, 2012, 09:04:28 am »

But then I started getting annoyed again. "Did you find what you were looking for"  yes  "Do you have a BB rewards card?"  no  "Would you like"  no  "to sign up for one?"  no  "Would you like to apply for a BB"  no just want to buy this cd thanks.  "Would you like a bag for this or are you going to listen to this in your car?"  ... :dunno I'll just take it without a bag.  I almost thought she was going to ask me if I wanted my receipt..

So have you been to a gamestop/ebgames lately?
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Re: Best Buy Fail (again)
« Reply #60 on: February 03, 2012, 09:16:31 am »
There aren't too many retail outlets that don't bug you like that.  Shopping for furniture has to be the absolute worst.

Best Buy was far worse in the 80's-90's when the sales people were under commission. 

So I went into BB today, wasn't really looking for anything in particular..  just kinda browsin through the used games section they now have.  I don't know if I looked suspicious today or what but the same employee asked me three times if I needed help looking for anything.  Twice in the same exact spot, then again in the dvd area.  I was already getting annoyed that I couldn't just browse in peace but then I found a cd that I was unaware had just come out, on sale for 9.99 so I decided to buy it.

But then I started getting annoyed again. "Did you find what you were looking for"  yes  "Do you have a BB rewards card?"  no  "Would you like"  no  "to sign up for one?"  no  "Would you like to apply for a BB"  no just want to buy this cd thanks.  "Would you like a bag for this or are you going to listen to this in your car?"  ... :dunno I'll just take it without a bag.  I almost thought she was going to ask me if I wanted my receipt..

And I was just waiting for the LP guy to stop me at the door but he was too busy chattin up some other younger female employee so I ghosted right by him.

sigh..

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Re: Best Buy Fail (again)
« Reply #61 on: February 03, 2012, 09:25:05 am »
I didn't go into my first Best Buy until 93 or 94.  It's sure changed since then.

I don't mind them pestering me in the store as much as I hate waiting in the "customer service" line and seeing 10 employees screwing around behind the counter while 4 people wait 20 minutes for help.  That's why I try not to buy anything there unless absolutely necessary.

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Re: Best Buy Fail (again)
« Reply #62 on: February 03, 2012, 09:37:30 am »
I didn't go into my first Best Buy until 93 or 94.  It's sure changed since then.

Then you missed the era of "digital ready" speakers.   Being told your existing speakers might not be compatible with a CD player was classic.

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Re: Best Buy Fail (again)
« Reply #63 on: February 03, 2012, 11:24:32 am »
I didn't go into my first Best Buy until 93 or 94.  It's sure changed since then.

I don't mind them pestering me in the store as much as I hate waiting in the "customer service" line and seeing 10 employees screwing around behind the counter while 4 people wait 20 minutes for help.  That's why I try not to buy anything there unless absolutely necessary.

Once I tried (unsuccessfully) to get a job at Best Buy, and seeing this kind of thing at my local store only made it worse. I have some sort of mental block where I hate "sellling" people on things (as opposed to just customer service), so it never would have worked anyway.
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Re: Best Buy Fail (again)
« Reply #64 on: February 03, 2012, 12:21:27 pm »
Sorry to go against the flow of Besy Buy Hate...

Best Buy stores must vary greatly from store to store. I don't go often but when visit my local store don't I feel pestered at all. I usually get asked if I need assistance once. Granted I only buy something 30% of the time I go so it's not big deal to decline the rewards offer and be on my way. Recipt checking has never been an issue either, if they even bother.

Really the reason I don't shop their more is that their prices are high unless the item is on sale or occasionally I've found a good deal on an open box item. The sales staff usually know way less than I do so I don't even bother unless I have them to lead me directly to the item I know I want.

I would welcome a redesign of Best buy's services and policies but it would be a sad day if they followed Circuit City and Compusa.



« Last Edit: February 03, 2012, 02:48:21 pm by knave »

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Re: Best Buy Fail (again)
« Reply #65 on: February 03, 2012, 01:34:32 pm »
If I happened to see a scene like this at my local Best Buy, I'd slow clap your ass right out the door! :applaud:

If you think about this that might be the most disgusting threat we've ever seen on BYOAC.  Or maybe just the most unfortunately ambiguous quote.

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Re: Best Buy Fail (again)
« Reply #66 on: February 03, 2012, 04:13:54 pm »


So have you been to a gamestop/ebgames lately?

pre order some games and sign for egm or DIE!!!!!!! :hissy:

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Re: Best Buy Fail (again)
« Reply #67 on: February 03, 2012, 05:51:04 pm »
If I happened to see a scene like this at my local Best Buy, I'd slow clap your ass right out the door! :applaud:

If you think about this that might be the most disgusting threat we've ever seen on BYOAC.  Or maybe just the most unfortunately ambiguous quote.

Somebody's mind is in the gutter...And we all thank you for it!   :lol

You know I really shouldn't do it, but you guys know that I can be sort of a pushy person from time to time.

You?  Nooooo...I refuse to believe it!  Surely you jest!!  :D
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Re: Best Buy Fail (again)
« Reply #68 on: February 03, 2012, 06:23:44 pm »
But surely THIS CABLE is going to be better than the $5 one because it's got "a Dielectric-Bias System that reduces distortion and 100% Perfect-Surface Silver conductors for improved signal clarity"   ;) :) :) :)

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Re: Best Buy Fail (again)
« Reply #69 on: February 03, 2012, 06:37:24 pm »
So I went into BB today, wasn't really looking for anything in particular..  just kinda browsin through the used games section they now have.  I don't know if I looked suspicious today or what but the same employee asked me three times if I needed help looking for anything.  Twice in the same exact spot, then again in the dvd area.  I was already getting annoyed that I couldn't just browse in peace but then I found a cd that I was unaware had just come out, on sale for 9.99 so I decided to buy it.

But then I started getting annoyed again. "Did you find what you were looking for"  yes  "Do you have a BB rewards card?"  no  "Would you like"  no  "to sign up for one?"  no  "Would you like to apply for a BB"  no just want to buy this cd thanks.  "Would you like a bag for this or are you going to listen to this in your car?"  ... :dunno I'll just take it without a bag.  I almost thought she was going to ask me if I wanted my receipt..

And I was just waiting for the LP guy to stop me at the door but he was too busy chattin up some other younger female employee so I ghosted right by him.

sigh..

 :stupid

This is the number one reason why i don't frequent best buy much anymore. Not the prices, not the receipt hassle, not the ludicrous warranties. This.

+1. I do purchase things at BB when I have to because of our lack of options, but if it's something I can get at Walmart (usually the only alternative withing like 75 miles) I will always go choose walmart so that I don't have to listen to all that dooshy "are you finding what you need tonight" crap mo stank that they make those kids repeat like got-damn robots. Wait, that's it! They should replace the employee's with robots!! I would not mind it as much coming from a robot, I would just tell it to STFU, and not even have to feel guilty about it later.
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Re: Best Buy Fail (again)
« Reply #70 on: February 03, 2012, 09:26:06 pm »
So have you been to a gamestop/ebgames lately?

Haha. I'll never set foot in either of those places..  Matter of fact, probably not ANY used vg store ever again after the recent finds I've been getting from the swapmeets, pawn shops, goodwills, etc.

What really did it for me was when I went to the swapmeet and ran into the store manager from one of the vg stores by my house..  he was like "ooohh hey, yeh I haven't been here in a long time and just decided to go this morning." stack of games in hand..  and I was like ehh, so this is where you guys are getting all your games from.. then sellin them for more in your store....  which I guess is ok for the people that are too lazy to get out of bed in the morning and would rather just go the vg store and pay a lil more for their "swapmeet services"... but after that I haven't been in one since and don't plan on it anytime soon.

Although it does seem to be getting more difficult to find good deals on vgs in the wild, it's like everyone has become "aware" of vg's now.  Most pawn shops and goodwills around the OC have them behind glass.  I blame those stupid pawn shop shows and storage hunting shows.  Now everyone thinks their stuff is rare L@@K valuable..  and now I'm even seeing notes on the price tags reading "AS SEEN ON EBAY" ..since when did Ebay become a legitimate price guide??!
« Last Edit: February 03, 2012, 09:29:48 pm by dre-w »
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Re: Best Buy Fail (again)
« Reply #71 on: February 03, 2012, 10:14:00 pm »
  Now everyone thinks their stuff is rare L@@K valuable..  and now I'm even seeing notes on the price tags reading "AS SEEN ON EBAY" ..since when did Ebay become a legitimate price guide??!

Yeah, this cracks me up. Craigslist ads... "no lowballs I saw one of these sell on ebay for $xxxx"
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Re: Best Buy Fail (again)
« Reply #72 on: February 03, 2012, 11:17:57 pm »
The whole "eBay as a price guide" thing is kind of annoying. I think InQuest used to do that for their price guide.

Followed the scent of VG's into a pawnshop one time and was shocked by the asking prices. All the prices were really skewed, $5 for pack-in Nintendo carts? $2 extra if I wanted the sleeves??? A ton of stuff didn't even have price tags. WTF?

After a short talk, I come to find she was basing her prices off of eBay. If I wanted anything in the store (tagged or not) she checks the prices on eBay and decides right then and there what to stiff you for.

I looked in on the store a year later and it was shuttered. Doesn't take a genius to figure out why.

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Re: Best Buy Fail (again)
« Reply #73 on: February 04, 2012, 12:54:53 am »
But surely THIS CABLE is going to be better than the $5 one because it's got "a Dielectric-Bias System that reduces distortion and 100% Perfect-Surface Silver conductors for improved signal clarity"   ;) :) :) :)

Read the reviews for that cable. They are hilarious! :laugh2:

Quote
I bought this cord to replace my unborn son's umbilical cord. It seemed the one he was supllied with from his monther had less throughput, more distortion and certainly no perfect-surface silver conductors.
« Last Edit: February 04, 2012, 12:57:21 am by Richard_Nixon »

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Re: Best Buy Fail (again)
« Reply #74 on: February 04, 2012, 06:34:47 am »
The whole "eBay as a price guide" thing is kind of annoying. I think InQuest used to do that for their price guide.

Followed the scent of VG's into a pawnshop one time and was shocked by the asking prices. All the prices were really skewed, $5 for pack-in Nintendo carts? $2 extra if I wanted the sleeves??? A ton of stuff didn't even have price tags. WTF?

After a short talk, I come to find she was basing her prices off of eBay. If I wanted anything in the store (tagged or not) she checks the prices on eBay and decides right then and there what to stiff you for.

I looked in on the store a year later and it was shuttered. Doesn't take a genius to figure out why.

The problem about ebay is you are looking at the ASKING price, not the price the product sold for.   It's a big flaw in regards to ebay actually.... you can't easily search ended auctions.  In general eBay can be a good guide though, you just have to use common sense.

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Re: Best Buy Fail (again)
« Reply #75 on: February 04, 2012, 09:05:14 am »
Kind of pointless to get the HDMI cable if you don't get the matching speaker cable......Dual-Star Quad Geometry all the way!

http://www.amazon.com/AudioQuest-K2-terminated-speaker-cable/dp/tech-data/B000J36XR2/ref=de_a_smtd

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Re: Best Buy Fail (again)
« Reply #76 on: February 05, 2012, 09:22:45 am »
It's a big flaw in regards to ebay actually.... you can't easily search ended auctions.

Its MEGA easy to search ended auctions, have you ever used eBay?

advanced search, completed listings.

If you're replying to a troll you are part of the problem.
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Re: Best Buy Fail (again)
« Reply #77 on: February 06, 2012, 07:22:10 am »
It's a big flaw in regards to ebay actually.... you can't easily search ended auctions.

Its MEGA easy to search ended auctions, have you ever used eBay?

advanced search, completed listings.



Yup and unless they have changed things in the past year or so completed listings only stay up for a month or so. 

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Re: Best Buy Fail (again)
« Reply #78 on: February 06, 2012, 08:20:47 am »
Yup and unless they have changed things in the past year or so completed listings only stay up for a month or so.  

Ahhhhh so you admit you dont actually know how to use ebay/actually use it/at least try it before posting? Or do you think a month is 180 days long?

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Re: Best Buy Fail (again)
« Reply #79 on: February 06, 2012, 10:56:45 am »
Not at all..... I admit that I haven't messed with ebay as much as you have, but that isn't suprising.  You have WAAAAY too much time on your hands.

Afterall, instead of correcting someone's simple mistake you went to the trouble of making up a whole graphic and making a federal case out of it. 

You need a new hobby.

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Re: Best Buy Fail (again)
« Reply #80 on: February 06, 2012, 11:12:00 am »
Not at all..... I admit that I haven't messed with ebay as much as you have, but that isn't suprising.  You have WAAAAY too much time on your hands.

Afterall, instead of correcting someone's simple mistake you went to the trouble of making up a whole graphic and making a federal case out of it. 

You need a new hobby.

took me 6 seconds to go to ebay and search something before I posted. Windows 7 comes with snipping tool so "making up a whole graphic" took another 6 seconds including upload. Ive bought uhhhhh some caps to replace on a dell motherboard for a friend, haven't really bought anything else in a long time (ebay username LLiNRAC if you wanna check). I just figured it'd be best to hop on there and do a little research before posting on here like I knew what I was talking about.

I've learned its unpossible (intentional typo) to just "correct you" because you always make a federal case out of it. You're still not as bad as schmokes or Xooooshee, so I digress.  Ebay is still a terrible price point to go by because the people who quote ebay prices always go by some item that never sold and was listed for way more than it was worth.

Also I corrected 2 of your simple mistakes ;) (3 if you include the simple mistake of saying it was just 1 simple mistake)
nah Im just trolling there. It's cool, we're cool =)
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