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Anyone else had problems with EMDKAY?
WhereEaglesDare:
--- Quote from: Ginsu Victim on August 24, 2010, 05:21:40 pm ---Everyone raise your hand that hasn't had their project held up........
(We're going to be here a while waiting for the first hand....)
--- End quote ---
Ive had projects held up, last time it was because my jigsaw cut my wood wrong and I smashed the jigsaw to hell and had to wait til payday to get a new one...
I dont think Im helping...
CheffoJeffo:
--- Quote from: zallax on August 24, 2010, 04:26:00 pm ---Here's a quick bit of advice -- If you are unable to process orders, change your web site to not accept them.
I am never doing business with him again. GameOnGrafix expect an order in the near future.
--- End quote ---
Here's a quick bit of advice -- if you can find a vendor in this hobby (and, yeah, I see saint's note and I know exactly who he is talking about, although I do know that the vendor in question is behind on delivering a certain item, which is not featured on his web site). It is already clear that you haven't yet bothered to research your purchase because you would have seen the relative disparities in feedback (and I say that with the full intent to purchase from BOTH of them again in the near term).
Most vendors in this hobby are folks like us and have real jobs and lives -- your $20 marquee order ain't making their rent, so lighten up and stop whining.
:afro:
WhereEaglesDare:
--- Quote from: CheffoJeffo on August 24, 2010, 07:27:47 pm ---
--- Quote from: zallax on August 24, 2010, 04:26:00 pm ---Here's a quick bit of advice -- If you are unable to process orders, change your web site to not accept them.
I am never doing business with him again. GameOnGrafix expect an order in the near future.
--- End quote ---
Most vendors in this hobby are folks like us and have real jobs and lives -- your $20 marquee order ain't making their rent, so lighten up and stop whining.
--- End quote ---
Im sure that is the case, but if that is the attitude that a vendor has (not saying that EMDKAY is that way or not) then I wouldn't do business with them again either.
Hoopz:
I see both sides but I lean to the side of the consumer. I don't think it's unreasonable for the vendor, after accepting payment, to have timely communication. Sure, some do this for extra income and provide a service, but others do make their living selling these products. Maybe not only to the home arcade market, but they do make a living selling these products to us and to other fields.
I don't think it either situation it's asking that much for them to simply say:
"Hey, I received your order. Thanks for the business. If you need anything, please contact me via email. Just an FYI that it will take about X number of days to get this out. Occasionally, I'll have something unexpected happen in real life that may cause a delay. If this occurs, I will contact you to see if you are comfortable with my time frame to deliver this product. If you aren't, I will gladly refund your money."
Say what you want about this being a niche market, but when you accept payment for services, you are obligated to deliver the product or timely communication. It's the same with this community, fast food, large corporations or whatever product/market you discuss. More communication will alleviate the uncertainty and concerns that people have.
CheffoJeffo:
--- Quote from: WhereEaglesDare on August 24, 2010, 08:31:29 pm ---Im sure that is the case, but if that is the attitude that a vendor has (not saying that EMDKAY is that way or not) then I wouldn't do business with them again either.
--- End quote ---
You are presuming attitude from a single posting here (most likely the phone call was the first that Craig heard about the problem). Every vendor (with that one exception) has at least the same degree of negative feedback.
There is a reason why I no longer sell anything to folks here, despite having more stock and rare items than some vendors -- it ain't worth my time when some random guy sounds off. I've stopped even offering stuff for free to people who I don't have a history with because people can't be bothered to call to see if I received their emails.
In this particular case, I am curious if the OP sent an email via EMDKAY's website (in which case, there is no excuse for Craig not responding) or if they just did what everybody seems to do and send a couple of emails and maybe a PM that may not be picked up.
It is worth noting that there is a parallel thread going on at KLOV right now where the user was trying to reach GameOnGrafix and Frizz had to point out that Scott probably doesn't check his PMs on KLOV ... flip sides of the same coin.
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