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Anyone else had problems with EMDKAY?

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zallax:
Brent finally sent me a response and stated that due to an unexpected business leave he would not be able to ship my marquee until August 30th at the earliest.  Couldn't he notify me of that before ordering or some time during the 18 days I was waiting for the product?


Here's a quick bit of advice -- If you are unable to process orders, change your web site to not accept them.

I am never doing business with him again.  GameOnGrafix expect an order in the near future.
  


Ginsu Victim:
Sorry to hear you were not happy with your experience. Keep in mind this isn't Amazon, and the vendors around here are typically a one or two person operation. They do it for love of the hobby, not for a living. When their lives get in the way, they can't always make sure their business is in order before dealing with it. It's just part of the way things work, and he's not the first vendor to have the real world encroach on the hobby, and you're not the first to complain about it.

Hopefully you'll have better luck with GameOnGrafix, as they are really good (and have also had to put things on hold in the past due to personal issues, but like I say, that's every vendor here).

saint:

--- Quote from: zallax on August 24, 2010, 04:26:00 pm ---Brent finally sent me a response and stated that due to an unexpected business leave he would not be able to ship my marquee until August 30th at the earliest.  Couldn't he notify me of that before ordering or some time during the 18 days I was waiting for the product?


Here's a quick bit of advice -- If you are unable to process orders, change your web site to not accept them.

I am never doing business with him again.  GameOnGrafix expect an order in the near future.

--- End quote ---

I only know of one vendor in this hobby who hasn't had a complaint like this at one time or another, and I won't name the vendor to avoid arguments. As said, this is a niche hobby type of business, not a 24x7 chain store or Amazon. Not belittling your experience, you're the customer and if they didn't meet your expectation it's your prerogative to go elsewhere. I'm saying though that in this hobby, most if not all vendors are doing this out of their personal time and things like this will happen, and if you expect otherwise you may be disappointed again.

zallax:
I understand your points, but an e-mail over a week ago would have been nice so that my project isn't held up.

Ginsu Victim:
Everyone raise your hand that hasn't had their project held up........
















(We're going to be here a while waiting for the first hand....)

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