5- This game is located 30 miles from my place. Therefore I have to go there only if I'm pretty sure I would be able to fix it or at least to find the problem. That's why I'm trying to locate the schematic. I don't want to go there without doing my homework first and have to come back without success.
6- I charge my customer by the hour, meaning I can't spend too much time there repairing one game. They will simply don't like it.
7- I have to repair it soon since it's not working they are loosing money.
Yup, I know that scenario quite well. The one place I help from time to time is about thirty miles form me, so I know the "do your homework first" situation quite well. One trip to diagnose, one trip to fix.
(hence also why I don't have a board handy to look at, it's down there in a Dozers machine)
Wonder if something is shorted BEFORE the IC then ?
Power leading to it, etc since it does shut your power supply down.