Sorry Bones, I know I have not been the best at returning emails this week. I had some issues on the "day job" and had to put in some 12 hour days, and then print at night. Plus I work at one of the big three who are looking to cut 1/3rd in the next month, so that is adding some stress.
When my days are like that, the typical priority is Print/ship/ then answer questions. And 75% of the answers are in FAQ.
If you put an order in it will get priority over everyone else who is asking questions. The typical turn around time is; a stock item 2-3 days. If it requires some customization (name changes, color changes, etc..) 3-5 days plus shipping time.
Scott