Got my first unauthorized charge-back as a seller with paypal

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Raleigh:
Correct, there is no point in having a no return policy, I always have a 30 day return. I would prefer to get the item back in good condition instead of the buyer potentially damaging the item to open a Not as Described case. It sucks when there is a return but in my own experience they are not very common especially when you go through the detail of listing many good photos and information like you did. Looking at my selling dashboard my return rate is 1.54%, 4 out of 260 in the last 12 months.

As much as people complain about ebay, it is still a great place to buy and sell if you are smart about it, though my experience is only as a hobby and personally treat it like some form of fishing/gambling activity.

Dragonman73:
Yeah it defeats the purpose of a refund policy for sure, I was looking at my paypal and it looks like I am going to have to eat the $18 that it cost me to ship it to them too, I actually charged them less than that for shipping. Instead of a $75 refund I have to do the $75 + the shipping costs too

I just hope that they send this back exactly as I shipped it to them and they haven't cut into the panels or try to modify them in any way. I want to be able to re-sell them

Worst case they could send me back a box with a brick in it...but with a 750 feedback rating I wouldn't think they would do that to me

Raleigh:
You may be able to just refund the $75 and not the original shipping. As long as it is just a normal return and they didn't open a Not as Described case according to Ebay's policies (http://pages.ebay.com/help/sell/return-process.html#shipping-charges) the refund would be "refund is the total purchase price, including item cost, sales tax and other charges, less: Original shipping (unless specified otherwise in your Return policy)" which since you didn't have a Return Policy so the default would be not to refund the original shipping. With that much feedback I would assume that the buyer knows it was his error in lack of research so personally I would just refund the $75, if he makes a big deal about it I would weigh the pros and cons of just eating that or getting a neg, but you have no duty to refund the original shipping. I always have free shipping so I eat the cost so I am not sure what it will prompt you to refund when you click refund on ebay, I'd be interested in that when you do.

Dragonman73:
eBay sent me a form that they would like to return an item, the buyer had already messaged me prior to that so i knew it was coming. I agreed to the return but didn't see any option to for just purchase price, although I had assumed that it would have just been what they paid less any shipping.

Here's the kicker: Paypal has already withheld the funds, the total including shipping so i am in the negative now. I am not sure if they already refunded the buyer or waiting for confirmation of delivery to my address. As of right now I have no signs of any tracking en route back to me so i don't know if it's been shipped yet.

I won't get hit with any negatives, buyer already left me positive feedback last week and I did the same, then a day or so later I get this

Dragonman73:
Well I went to my ebay and there was a spot to check returns....It shows this transaction and buyer shipped usps on sat and provided a tracking number. I clicked on details and it shows the spot where I can issue the 75 refund and there's a box to tick if I want to refund shipping too. It's unticked right now.

It says do not offer the refund until the package arrives and I inspect it...so maybe I have more control over this than I think ....package should be here in the morning

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