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GroovyGameGear: And my experience with them
8BitMonk:
--- Quote from: 404 on April 23, 2014, 11:26:25 am ---Looks like some don't take posting a negative experience about their favorite vendor too kindly. :dunno
--- End quote ---
While I've ordered from GGG before they don't have any favored status with me. I'm all for legitimate complaints but your expectation of what constitutes customer service in this case is just ridiculous. Your strong wording isn't inline with the situation, you're acting like they did something horribly egregious when in fact you're just impatient.
RandyT:
--- Quote from: 404 on April 23, 2014, 08:09:16 am ---
Now you are back tracking on your own comments here.
First you simply said you were backed up with emails, yet your timestamps don't show that. Now you are saying this is a security issue. ::)
First, Had you actually told me that the first time around that card numbers are not stored and that for security reasons I could not view it instead of sitting on the email for nearly two days, that would have solved things more quickly. As i already mentioned about 3 times above, I would have no problems re-entering my credit card info if that was the case but nobody in their right minds would ever simply re-do an order like that, risking a double charge without communicating with the vendor.
The irony to all of this is that the card is a paypal debit card. If there wasn't something wrong with the information entered and the card was denied anyway, I would have received an email from paypal the very moment the card was used for the transaction. I didn't get an email, leading me to believe that the info i entered was somehow incorrect. It's just once again proving that communication would have gotten a long way in this situation had you actually opted to do so.
--- End quote ---
This is getting ridiculous. The order was placed on Easter Sunday:
--- Quote ---Order Number: 21304
Date Ordered: Sunday 20 April, 2014
--- End quote ---
The next email, requesting an item be added to your order, which we did, was on:
--- Quote ---Date and Time: Mon Apr 21 2014 11:24:52 EDT
--- End quote ---
We sent you a notification with your new total and indicated at that time the declined status of your payment, along with the steps you needed to take to remedy the situation, which you apparently elected not to do:
--- Quote --- Mon, Apr 21, 2014 at 11:55 AM, GroovyGameGear.com wrote:
GroovyGameGear.com
------------------------------------------------------
Order Number: 21304
Detailed Invoice: https://groovygamegear.c12.ixsecure.com/webstore/index.php?main_page=account_history_info&order_id=XXXXX
Date Ordered: Sunday 20 April, 2014
The comments for your order are: Order #21304 has been updated as requested. New total - $XX.XX.
But your card was declined. If you would like us to re-attempt, please contact your credit card issuer to clear the issue and notify us once this has been done.
--- End quote ---
By this time, we were already in the thick of trying to get orders out the door for other customers.
You then sent an email on 4/21/2014 12:11 PM, asking where in your profile you can edit/view your credit card details. For future reference, the rules for handling this sensitive information all but exclude anyone other than mega-corporations from making this type of information available online. We are not Amazon. You wanted to do things differently than the way we indicated the issue should be handled for expeditious processing.
The next email arrived at 4/22/2014 7:38 AM, and no one was available to answer it at that hour.
It was followed by the cancellation request at 4/22/2014 9:35 AM, with the assertion that this had taken 2-days to resolve, when in reality less than 24hours had passed since you were notified of the issue and opted not to follow our instructions to remedy it. Had you done as requested, your order would have been shipped already.
I do a lot of ordering on the web, and we are as good or better than 99% of the experiences I have had personally, where communication is concerned. Most are far worse. Sorry we couldn't find a way to make you happy.
404:
--- Quote from: yotsuya on April 23, 2014, 11:44:19 am ---
You have every right to post your experience, but I wouldn't fault others if they don't see it your way. We base our opinions on our own experiences. I personally don't have a favorite vendor (I've ordered from 'em all), so I can share my experiences as well, and they've generally been positive.
--- End quote ---
--- Quote from: 404 on April 22, 2014, 11:25:19 pm ---
That's great to hear. I wasn't as lucky as to have the same customer experience.
--- End quote ---
I thought i made that abundantly clear just a few posts back. :dunno
yotsuya:
--- Quote from: 404 on April 23, 2014, 12:01:33 pm ---
--- Quote from: yotsuya on April 23, 2014, 11:44:19 am ---
You have every right to post your experience, but I wouldn't fault others if they don't see it your way. We base our opinions on our own experiences. I personally don't have a favorite vendor (I've ordered from 'em all), so I can share my experiences as well, and they've generally been positive.
--- End quote ---
--- Quote from: 404 on April 22, 2014, 11:25:19 pm ---
That's great to hear. I wasn't as lucky as to have the same customer experience.
--- End quote ---
I thought i made that abundantly clear just a few posts back. :dunno
--- End quote ---
You did. But this thread keeps going and going and going... :cheers:
404:
--- Quote from: RandyT on April 23, 2014, 11:54:33 am ---This is getting ridiculous. The order was placed on Easter Sunday:
We sent you a notification with your new total and indicated at that time the declined status of your payment, along with the steps you needed to take to remedy the situation, which you apparently elected not to do:
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What's really ridiculous is that you continue to contradict yourself. My complaint was about communication. You didn't have a problem quickly adding and subsequently cancelling my order but apparently had no issues never responding to a simple question.
--- Quote from: RandyT on April 23, 2014, 11:54:33 am ---
You then sent an email on 4/21/2014 12:11 PM, asking where in your profile you can edit/view your credit card details. For future reference, the rules for handling this sensitive information all but exclude anyone other than mega-corporations from making this type of information available online. We are not Amazon. You wanted to do things differently than the way we indicated the issue should be handled for expeditious processing.
--- End quote ---
Nice of you to leave out that little part. Probably because you never emailed me back regarding this AT ALL. Very convenient to leave that out. As i already mentioned, had you actually bothered to tell me about that, I'd have no problems filing my order again. Yet you still contradict yourself, claiming that you were busy (i can understand that) and now this is the second consecutive time you claimed that my email brought up "red flags".
Time to make up your mind. Read my quote below from a few posts back on my stance on having to file the order again.
--- Quote from: 404 on April 22, 2014, 11:49:07 am ---
Why would anyone refile an order while one is already pending? I wanted to see and verify the CC number on hand first. When i checked the profile page there was nothing there that allowed me to view any of my CC details. Give me a break, If this was a legit security issue, the least he could have done was communicate and tell me to place the order again. I would have understood that.
--- End quote ---
--- Quote from: RandyT on April 23, 2014, 11:54:33 am ---
I do a lot of ordering on the web, and we are as good or better than 99% of the experiences I have had personally, where communication is concerned. Most are far worse. Sorry we couldn't find a way to make you happy.
--- End quote ---
You know what the irony to all of this is? You have tried to defend your position more on the forums than you communicated to me about my order. :laugh2:
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