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GroovyGameGear: And my experience with them
404:
I'll try to make this one short. I haven't been scammed by these guys so technically, no harm no foul but it still amazes me how these guys are still around with this piss poor customer service that clearly has no intention of actually serving customers.
I place an order for some sticks and buttons etc. All good so far. right?
The following morning i realized that i missed something on my order. I email them back and they promptly add the item to my order; approximately 30 minutes from the time i emailed them. Fast.
Then they tell me that my card has been declined and request that i speak with my credit card carrier to sort the issue out and then get back to them in order to try again. I asked a simple question asking how i can view and update my credit card info in their store so we can get this sorted.
I wait for a response.......
and wait some more......
I email them back asking about my question....still no response.....
I finally get fed up and tell them that i ordered from another vendor now that they have no interest in answering a simple question and to cancel my order I get an email response from groovy in less than 40 minutes after my last email stating that my order was cancelled.
Makes me wonder how these guys stay in business with such piss poor customer service?
pbj:
Why didn't you just re-order with the proper credit card details? Give me a break, dude, this one is on you.
404:
--- Quote from: pbj on April 22, 2014, 11:41:10 am ---Why didn't you just re-order with the proper credit card details? Give me a break, dude, this one is on you.
--- End quote ---
Why would anyone refile an order while one is already pending? I wanted to see and verify the CC number on hand first. When i checked the profile page there was nothing there that allowed me to view any of my CC details. Give me a break, If this was a legit security issue, the least he could have done was communicate and tell me to place the order again. I would have understood that.
pbj:
Because it looks shady as ---fudgesicle--- when a vendor goes in and modifies an order after it's been placed and they were too polite to tell you they were afraid you were attempting to scam them.
"How are these guys still in business?" and you aren't out any money? C'mon.
:lol
404:
--- Quote from: pbj on April 22, 2014, 12:06:11 pm ---Because it looks shady as ---fudgesicle--- when a vendor goes in and modifies an order after it's been placed and they were too polite to tell you they were afraid you were attempting to scam them.
"How are these guys still in business?" and you aren't out any money? C'mon.
:lol
--- End quote ---
--- Quote from: 404 on April 22, 2014, 11:49:07 am ---If this was a legit security issue, the least he could have done was communicate and tell me to place the order again. I would have understood that.
--- End quote ---
^^ Guessed you missed that part.
Just ordered from twistedquarter and didn't have a single issue, the communication is already light-years better and the price difference was negligible.
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