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Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)

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stpcore:
It's no problem at all.  I had a similar issue with a website I ran in the past and I missed emails by mistake.  I did actually send you another email just now about my order (wanted to add to it if not too late).  If for some reason you didn't get it please let me know.  I'm going to PM you now.  Thanks again.

ScotM:
Paradise Arcade, I made an order on 2/19 and sent an email yesterday with no reply as to the status of my order. My order says payment accepted and nothing has been updated for 5 days and no reply to my email. I see this has been a problem in the pasts posts on here. Can I please get an update on my order status?

ScotM:
I did finally receive an email today and a refund as the parts were out of stock. Just wish it wouldn't have taken 5 days to find out. I did end up calling them and Susan was very helpful over the phone. I will give them another chance with a second order placed.

h0tw1r3:
I have placed two orders with PA in the last month or so.

First order shipped on the day after I ordered. :applaud:
* Asked a product question in the order comments, but they were (apparently) ignored.  ???
* Had they noticed and answered, it would likely have resulted in a bigger order.
* One of the products received (wires) was wrong.  Sent email: no reply.  Sent another email: no reply.
* Gave up and placed another order with the correct product and some additional things I needed.

Second order has been less than pleasant.  :banghead:
* Placed order on 2/23, paid with Paypal.
* PA website did not record the sale, but paypal took my money.
* Based on my experience with email, I picked up the phone./
* Susan was very nice, and I explained what happened with Paypal. She told me she would take care of it, and thanks for letting her know. I also mentioned the wrong product in the previous order and I hadn't received an email response. She apologized.
* After the call I was concerned that at no time during the call did she ask for my name, email, order number, etc. So I contacted them through the PA website as a follow-up to the call - detailed what we talked about and requested a refund for $7.50 (refund was never offered on the phone).
* Received a paypal notification for a $7.50 refund the next day. No message was included.

It has now been 12 days since I placed the second order and called.
Since that time I have placed online orders with holland and groovy, both which have already been delivered.

As it stands I still do not have a tracking number, and the order has not been added to my account on the PA website.

Based on my experience, PA cannot be bothered to answer emails - even for paying customers.

I hate to do it, but if I do not hear something or receive my order soon, my only recourse is a charge back.

This is ridiculous.  :angry:

SusanInParadise:
My apologies for this order being missed. I have been checking Paypal for order such as your getting stuck. I found your order and it will ship immediately. Susan

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