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Paradise Arcade Shop, LED Joysticks and more (Honolulu, HI)

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h0tw1r3:
Progress update (or lack thereof):

* Received email on 3/12 asking if the wires arrived yet.
* I Responded within 10 minutes stating neither the wires or the other products ordered have been received.
* No reply received as of writing this post.

Since I yet to receive a response to a single email I'm asking my questions here.

Have all of the products from the 2/23 order been shipped?
Do you have a tracking number?


--- Code: ---Description: 1" Cam Lock for an Arcade Machine (25mm)
Unit price: $2.95 USD
Qty: 1
Amount: $2.95 USD

Description: 30 Connection Black Daisy Chain (.250")
Unit price: $4.50 USD
Qty: 1
Amount: $4.50 USD

Description: 16 Wire Rainbow Pack(TM) with .250" Quick Connector
Unit price: $7.50 USD
Qty: 1
Amount: $7.50 USD

Description: Universal Arcade Joystick Adapter Plate
Unit price: $6.95 USD
Qty: 3
Amount: $20.85 USD

--- End code ---

armi0024:
Susan was trying to figure out what had happened to respond to your email of Thursday.  We originallly wrote because were auditing shipments we have marked as shipped that didn't convert to delivered to make sure they had arrived, I will have Susan confirm this today. 

pbj:

--- Quote from: SusanInParadise on March 07, 2015, 01:47:22 pm ---I found your order and it will ship immediately. Susan

--- End quote ---

 :applaud:

rablack97:
I've dealt with PA numerous times and have had no issues.

The best way to get prompt service is to use the phone, which they have posted as a form of contact.

The 2nd best is a direct email.

The good thing about Susan is she is easily accessible if you call during the suggested hours via the site, she will work with you and get you taken care of.  You have to look at their business as less automated and more personal.

So pick up the phone and leave a VM, or just keep calling she will answer.  I too have had to follow up but in the end it ended up being a pleasant experience.

MikePags:
 :-\  Not a huge fan of Paradise Arcade Shop.  My first-order went smoothly, but the product was not a very good quality.  I ordered a set of clear pushbuttons but they came in yellowed.  Before I placed another order, I sent three different emails asking a question. Finally, the last email got an answer. I should've known this was not a good sign.The second transaction was really bad. The order took about three weeks to arrive, then when it came in it was missing certain items and had extra items that I didn't order.  Between unanswered emails and whatnot, it took about four more weeks to get what I actually ordered. Probably not going to go back to them again.

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