The NEW Build Your Own Arcade Controls

Main => Everything Else => Topic started by: usedelectronics on June 02, 2005, 03:00:45 am

Title: Warning! Avoid buying from Videoconnection!
Post by: usedelectronics on June 02, 2005, 03:00:45 am: I really hate making posts like this.. But I feel it necessary to warn people about my recent dealings with videoconnection. (Mostly known for their stock of overpriced NOS LS-30's)

I contacted them about a few items for one of my NEO-GEO cabs.
I.E. Sideart, monitor bezel, a mini marquee for one of my games, and a control panel overlay.

After discussing exactly which items I needed, I sent payment and they sent me the parts.

I was unpleasantly surprised when I got them.

The sideart had cut marks through them, the mini marquee was not only the wrong one, but a laminated inkjet copy. Worst of all was the CP overlay. I requested a multi slot overlay(with the game select button). What I got was a single slot overlay, with a hole crudely hacked into it for a game select button. Additionally the entire overlay was chipping and peeling badly, especially around the hacked hole.

I contacted them in a friendly manner, mentioning that I wasn't happy with the quality of the parts, and the incorrect mini-marquee.
A employee of videoconnect said he would look into it right away, and would get it corrected.

Needless to say, several days passed with no response. Then another mini-marquee showed up in the mail. To my suprise, it was the correct game this time, but it was just a laminated inkjet copy.
I emailed them again, asking why they didn't mention on their website that they were selling photocopied mini-marquees.
I have still not heard back, nearly two weeks later.

Photo's of the damaged items and photocopied marquees available if anyone is interested.

What would you recommend I do?
Seeing as how I received parts, paypal won't help me. And I am a bit hesitant to send them the parts back, for fear of not getting my money back.
Title: Re: Warning! Avoid buying from Videoconnection!
Post by: Franco on June 02, 2005, 04:19:20 am: Dude that sucks >:(

I dont really know what the best plan of action is but I sure do hope you get it sorted, thats scandalous.
Title: Re: Warning! Avoid buying from Videoconnection!
Post by: SirPeale on June 02, 2005, 07:44:50 am: Start a dispute with your credit card company.
Title: Re: Warning! Avoid buying from Videoconnection!
Post by: shmokes on June 02, 2005, 08:30:03 am: It's paypal. I'm guessing it draws directly from his bank account.
Title: Re: Warning! Avoid buying from Videoconnection!
Post by: Sephroth57 on June 02, 2005, 09:18:22 am: post the pics if you have them, that just sucks man.
Title: Re: Warning! Avoid buying from Videoconnection!
Post by: usedelectronics on June 02, 2005, 04:02:38 pm: Quote from: shmokes on June 02, 2005, 08:30:03 am
It's paypal. I'm guessing it draws directly from his bank account.
Correct. No credit card involved.

Pictures:
http://www.arcadereview.com/images/videoconnect/selecthole.jpg
http://www.arcadereview.com/images/videoconnect/sideart.jpg
http://www.arcadereview.com/images/videoconnect/minimarquee.jpg
http://www.arcadereview.com/images/videoconnect/cpedge.jpg
Title: Re: Warning! Avoid buying from Videoconnection!
Post by: JB on June 02, 2005, 04:54:12 pm: You could report them to the Better Business Bureau.
EVENTUALLY they'll get shut down if enough people complain.

Does PayPal have a provision for disputing payments?
Title: Re: Warning! Avoid buying from Videoconnection!
Post by: armax on June 03, 2005, 06:53:48 pm: Only if Vidoconnection is part of the BBB. Is an organization whose members join in order to distinguish themselves as a reputable business. If Videoconnection did join, the most that would come out of a BBB complaint is a revocation of their BBB membership.
Title: Re: Warning! Avoid buying from Videoconnection!
Post by: dek on June 03, 2005, 07:29:50 pm: I've seen Pete at the Super Auctions here, trust me, he's no way involved with any kind of bureau.
Title: Re: Warning! Avoid buying from Videoconnection!
Post by: Goz on June 03, 2005, 07:34:27 pm: Quote from: dek on June 03, 2005, 07:29:50 pm
I've seen Pete at the Super Auctions here, trust me, he's no way involved with any kind of bureau.

haha sorry couldn't hold it in; but you are so right on this....

-Goz
Title: Re: Warning! Avoid buying from Videoconnection!
Post by: dek on June 03, 2005, 08:01:00 pm: I am not going to this months auction, maybe I can get someone to snap some pics or video of this yokel.
Title: Re: Warning! Avoid buying from Videoconnection!
Post by: JB on June 03, 2005, 10:07:44 pm: Quote from: armax on June 03, 2005, 06:53:48 pm
Only if Vidoconnection is part of the BBB. Is an organization whose members join in order to distinguish themselves as a reputable business. If Videoconnection did join, the most that would come out of a BBB complaint is a revocation of their BBB membership.
Wasn't Buy-Rite shut down due to BBB complaints?
Title: Re: Warning! Avoid buying from Videoconnection!
Post by: dek on June 03, 2005, 11:47:35 pm: This guy gives Joe Dirt a run for his money, seriously.
Title: Re: Warning! Avoid buying from Videoconnection!
Post by: Grasshopper on June 04, 2005, 10:55:42 am: I ordered from Video Connection a few years ago. Overall I was happy with their service and got all the parts I had ordered in reasonable condition.

But one thing I did find irritating was that they never ever responded to my emails even though they claimed to offer email support when I phoned them. I can't understand why they even bother quoting an email address.