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Opti-Wiz Wiring Help

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RandyT:

--- Quote from: Vicious Burger on June 15, 2009, 01:35:10 pm ---Also I am getting the message "A problem occured during installation. Your new hardware may not be working properly" when plugging in to the USB port.

--- End quote ---

Ok, this is significant and seems to be different from what you stated earlier.  Do you get the same error on any computer you plug it into?  If it doesn't know the name of the device, then it hasn't properly recognized it.  Did "Opti-Wiz" come up on the screen when you first plugged it in?  If it did, then there seems to be some sort of issue with the OS or whatever drivers you might have installed.

The Opti-Wiz device really should just come up with the name of the device the first time you plug it in and tell you it's ready to use shortly after that.  If it doesn't at least properly identify the device, then it's not communicatng and there's a good chance it took a static hit or other damage either in shipping or during installation.


There's also a chance that a faulty trackball board took out the chip.

Vicious Burger:
It never said the name of the device,ie optiwiz,it just said Human Interface Device. I just plugged it into my laptop (vista) and it said HID installed and ready to use. Thats the 3rd computer its been plugged into (other 2 are XP) but none made mention of optiwiz.

Also i try to be careful when handling it,only at the edges etc

RandyT:

--- Quote from: Vicious Burger on June 15, 2009, 02:16:46 pm ---It never said the name of the device,ie optiwiz,it just said Human Interface Device. I just plugged it into my laptop (vista) and it said HID installed and ready to use. Thats the 3rd computer its been plugged into (other 2 are XP) but none made mention of optiwiz.

Also i try to be careful when handling it,only at the edges etc

--- End quote ---

If it wasn't communicating, it would not be able to ascertain the nature of the device as being an "HID", so I am honestly at a loss as to what is going on here.

The best bet would be for you to send me the parts in question and let me take a look at them for you.  As I said, this is something that should be done in support email.  It's a very abnormal situation, so dragging it on in a public forum won't end up being advantageous to anyone.

RandyT

Searcher7:

--- Quote from: RandyT on June 14, 2009, 11:26:29 pm ---
--- Quote from: Searcher7 on June 14, 2009, 02:09:13 pm ---An "industry wide problem"? Be careful with your quotes. You're taking a suggestion not directed toward any company in particular and treating it like it's a personal attack.

--- End quote ---

Well, you made it in a thread where someone asked for wiring help with an Opti-Wiz.  So if you weren't directing it this way, then it was probably not appropriate for this thread.


--- End quote ---
No. It was appropriate because it addressed a problem he experienced with a solution. (And again, I worded it in a general way and not toward a specific company).

--- Quote ---
All of our products normally come with docs.  We actually print them and include them with the products.  I don't know if we mistakenly forgot to include one,  but if we did, it's a very rare occurrence.   Regardless, they are always an email away.  And most of our products do have docs available for them "on line".  This one just hasn't made it up there yet because it's a recent hardware version.


--- Quote ---And since you mentioned it. I'm still waiting for answers concerning the Opti-Wiz™ Trackball and Spinner Interface", since the documentation and reviews I've read online don't address my questions.

--- End quote ---

I don't see anything indicating that you are or ever were a customer, or have ever sent an email asking for information about the Opti-Wiz.  Regardless, the Opti-Wiz is a very simple device, but it has broad application possibilities.  It can be used for Steering wheels, spinners, trackballs, MPG's, video jog units, roller wheels, etc...  Obviously, it is unreasonable to expect "step-by-step instructions with visuals" for the dozens of possible devices the Opti-Wiz can be used with, so one has to expect that the individual installing one, possesses a certain amount of rudimentary knowledge about the controls they expect to hook to it.


--- End quote ---
You've misunderstood what "step-by-step" instructions I was referring to.(And only a single control panel lay-out would be needed for demonstrative purposes).
And here are my initial inquiries concerning the Opti-Wiz after someone recommended it: http://forum.arcadecontrols.com/index.php?topic=92050.0

--- Quote ---
If you click on the link to the Opti-Wiz instructions, you will see the 3 sets of two inputs which provide you with access to the X, Y and Z axes, along with power and ground.  Virtually all optical controls use this same simple set of inputs (spinners / steering wheels use 1 set and trackballs use 2), so interfacing is usually not a very difficult proposition at all, as long as the device being interfaced is actually functional.

Was there some other specific question you had regarding the Opti-Wiz that wasn't covered in the docs or the explanation above?

RandyT

--- End quote ---

I did send an e-mail asking if there would be a problem with creating a three button control panel with the intention of using the keybaord for coin-up and start. (Someone told me would be).

Darren Harris
Staten Island, New York.

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