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TurboTwist Hi-Low Spinner Backspin problem. XP 64 Poll rate, Works Now!

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RandyT:

--- Quote from: Bender on March 02, 2009, 02:14:45 pm ---Why so resistant to giving the customer some info upfront?

--- End quote ---

Because it confuses the issue.  People incorrectly think they might have an issue, when it's likely they won't, or that the issue is far larger than it is in reality.  Much the way you are making it out to be at the moment.


--- Quote ---I Didn't want to bring you competitors into this, but since you still can't address the question I've stated three separate time now and keep bringing other stuff up...

But the TT2 does has an equal (that is actually plug and play on all usb systems)
The Ultimarc SpinTrak Has the same resolution and it doesn't need an OS Patch for XP and Vista, I know, I have one

--- End quote ---

I wonder where that design originated.  Regardless, since you brought it up, I would like to point out that the mini-pac, with the very same limitations, is advertised to work with that spinner directly in the description, yet not a single word regarding poll rates is mentioned in all of that information, or possible issues with certain OS's.  It's obvious that you have decided to single out GGG, due to fanboyism, or some other reason I can't put my finger on.  It's unwarranted, considering that I went well out of my way to help you, and it saddens me that exchanges like this are necessary in public forums in order to keep the record accurate.


--- Quote ---and just so you know I've just had two other members PM me and asking ME how to get  YOUR products functioning properly

I'm certainly am glad to help out

but again it would be nice if you had some info out there upfront for people

--- End quote ---

Maybe they should PM me instead?  And I already said that the link was added to the site, which is more than is on my competitors at the moment.

Bender:
what link, I missed that, could you point me to where that is?

I found the Link :D
Hats off to you for the link!
Thanks, I think that is great!!!! :cheers: :cheers: :cheers:


PS: I do like Ultimarc's products, but I like yours just as well, He has some things I use and you have some things I use, your both just about equally represented in my current project. ANYBODY that reads this forum knows I recommend, and have good thing to say about your products

RandyT:

--- Quote from: Bender on March 02, 2009, 02:50:16 pm ---what link, I missed that, could you point me to where that is?

--- End quote ---

Go to the site and look.  Refresh your browser if you need to.  I stated that I had, several posts prior.


--- Quote ---just to be clear we were discussing spinners that come with an interface, weren't we?

I never said anything about outside interfaces, and don't have a problem with that. I wouldn't expect it to be plug and play and I don't think you claim that in the section where you sell the spinner without an interface

--- End quote ---

And this is the root of the issue.  You are having knee-jerk reactions to things without accurately assessing the situation.  The spinner is sold with no interface as an option on the very same page.  To go over countless combinations unnecessarily complicates things for the potential user.  It's far better to guide users based on their specific situation, if it's necessary.  99% of the time, it is not.  You are the only individual to have found this method objectionable, and you didn't even email me for support on the situation before stomping your feet in the forums, where I found you and assisted anyway.  And now you call me a "jerk".


--- Quote ---ANYBODY that reads this forum knows I recommend, and have good thing to say about your products, the problem is RandyT NOT GGG, other vendors just don't seem to get into tiffs with there customers

--- End quote ---

Ten thousand GGG customers.....customers I end up in "tiffs" with counted on one hand.  I only do this when I feel GGG is being unfairly maligned and singled out, such is the case here.  I will state this again so you understand; the Opti-Pac and Mini-Pac, with the exact same limitations, are shown being supported by that hi-resolution spinner on the same page with no mention of possible polling issues with some operating systems, or ways to correct them.  Don't you think that an owner of one of those devices will have to do the same thing you did when they try to use it?  Don't you think someone should have told them as well?  In reality, both companies provide exceptional after the sale support, which means that a user is never left standing in the cold where help can be afforded, as in this situation.  This is the best way, given the myriad combinations of hardware and software, to get people up and running.  Yes, it requires extra effort on my part to do things this way, but it has been proven to be the most effective, and results in happy customers who come back time and time again.  It works for us, sorry it doesn't work for you.

RandyT

FrizzleFried:
From an outside looking in perspective...


...i see nothing wrong with letting folks know that if they're using a 64bit OS they may have to patch their OS if they encounter backspin issues.  Frankly,  it should be mentioned on any site selling any spinner product that produces such backspin... full disclosure is always the best plan of action.

PS: I love my 3 Turbo Twists....

RandyT:

--- Quote from: FrizzleFried on March 02, 2009, 03:30:53 pm ---...i see nothing wrong with letting folks know that if they're using a 64bit OS they may have to patch their OS if they encounter backspin issues.  Frankly,  it should be mentioned on any site selling any spinner product that produces such backspin... full disclosure is always the best plan of action.

PS: I love my 3 Turbo Twists....

--- End quote ---

Thanks, Frizz.  I appreciate the generalized sentiment, as it applies to all vendors of these high resolution devices.  It would be nice if someone could include a write up in the wiki pertaining specifically to these 64-bit OS's, as they tend to be more challenging thanks to MS locking the systems down as they have.  Maybe Derrick's write-up should be added....any volunteers?

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