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HAPPCONTROLS redeems themselves: Read first post (thread was Hijacked).

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nipsmg:

--- Quote ---I placed an order for the following:

27" monitor bezel
Maruqee Retainer
2 speaker grilles.

Total cost: $27
Total Weight: 3.2 lbs

They were to be shipped ground.  The next highest option was 3 day shipping.  Figuring at most a $10 surcharge, I selected this option.  Happ does not list the actual shipping costs on this website. (Maybe this is why, so they can completely rape their customers for shipping charges).

To my horror, I got an order confirmation telling me I was charged $62?!??!??!???!? for shipping and I'd be receiving it by friday.  I called happ expressing my disbelief at this charge and was told "that's just the way it works, the bezel is an oversized item, sorry". 

I have ordered one of these before for my other machine http://arcadia.gerety.net, and there's NO WAY I was charged $60 for shipping, and I ordered a whole bunch more including every button and controller on my 4P panel, including a happ trackball.

I was told I could speak to a supervisor and was, of course, given a voicemail box to which I left a detailed polite message along with my phone number, but have yet to get a call back.

BE CAREFUL ORDERING FROM HAPP ONLINE!! I don't want anyone else in this position.

--Mike
--- End quote ---

The above was my original post.  After calling and submitting feedback on the form, I got an e-mail from a Julie Wallace at Happcontrols who said she would look into it for me.  This morning, I received an e-mail stating they would give a $45.00 customer concession to be credited to my credit card.  She said ups ships on "dimensional weight" which was 30lbs.   

I'm amazed that customer service like this still exists.  Especially in a day and age where the normal customer service call goes more like:

    Customer: I have an issue
    Customer Service Rep: F**** OFF!  We really don't care.

I take back what I said about Happ.  I'll be more careful now, but I'll definitely order from Happ again.  Next time, I think I'll call though.



TelcoLou:
Seconded!

I got my bezel & t-molding from Ebay .. $15 for the bezel + $10 for shipping

waveryder:
I've always found happs service excellent. Mind you I call them I never order from their website.

ChadTower:

Does that come with moon pies?  Sometimes when you order arcade parts online you get moon pies.

waveryder:
???? What the hell is a moon pie?  :dunno

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