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Question about transactions with out of town buyers
Arm123:
Hey guys.
With the holiday season has come an influx of new business for me. I am used to selling items to people that are local. However, Lately i have been receiving queries about my items from people that live ether overseas or in the US (im in Canada).
What I am wondering is... What’s the best way to go about payment for my items ? Usually the transaction is around $1000 and the buyer wants to pay via cc. Naturally I am worried about crating and shipping my item off after payment has been received, only to find out later that the cc has been 'charged back' (for various reasons).
What are some good precautions and methods for payment ? I haven’t been screwed over yet, and I don’t want to be. I also don’t want to refuse customers.
Any thoughts are welcome.
Fozzy The Bear:
Those are the risks that any business takes.
99.999% of buyers are honest decent people who just want to buy the goods. Avoid transactions with countries that are known to have high fraud levels, like Africa, Eastern Europe etc etc...
Use Paypal to take card payments. Then make sure that you ship with a service that provides a tracking number to prove where the goods are. If the buyer tries to make a chargeback claim through Paypal, you can then PROVE that you shipped the goods and Paypal will not charge back to you.
If they try to make a chargeback directly on their card, then the credit card company will be disputing it with Paypal and not with you directly. Again as long as you can prove dispatch and transit, then they can't charge it back to you.
Hope that helps!
Best Regards,
Julian (Fozzy The Bear)
Arm123:
yup.. indeed it does.
Thanks very much. I was considering doing some sort of third party billing system. PAYPAL is just as good as any, so i will use them.
thanks again.
leapinlew:
I've had good luck with Paypal. From what I understand, if there is a dispute - Paypal is automatically the buyers friend and the sellers enemy. I've been told to get my money out of Paypal asap so they don't lock all your funds if there is a dispute.
stealth1290:
I work with an anti-scam team so if you're not sure about a buyer you can have me run there email through my database. Avoid payment from Western Union or Moneygram or even personal checks from countries like Nigeria. ALWAYS wait 10 days before sending an item if you do receive check or Money Order to make sure it clears. I'd say even with paypal wait a few days to make sure the payment doesn't get retracted.
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