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Ultimarc.com = impressive people

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rlehm:
I just wanted to make a public thread about how impressed I was with the way andy at ultimarc treated me. I am using windows vista on my mame cab (I know, you all hate vista, but I do not) I ran into a few configuration issues, and he was so beyond helpful. He ended emails with things like “If this does not cure the problem, let me know. we will definitely resolve it.” Which makes me feel he cares and will stay by my side until things are resolved. He responded to my emails respectfully, supplied me with links to trouble shooting, and general kept to the point of helping me. He kept it simple, and gave me quick accurate help. I applaud him and his customer service. I will definitely be a returning customer. And the WinIPAC is an amazing setup. :clap for ultimarc:

WunderCade:
Welcome to BYOAC Andy.  ::)

PsychoAU:

--- Quote from: rlehm on August 01, 2007, 04:35:50 pm ---I just wanted to make a public thread about how impressed I was with the way andy at ultimarc treated me. I am using windows vista on my mame cab (I know, you all hate vista, but I do not) I ran into a few configuration issues, and he was so beyond helpful. He ended emails with things like “If this does not cure the problem, let me know. we will definitely resolve it.” Which makes me feel he cares and will stay by my side until things are resolved. He responded to my emails respectfully, supplied me with links to trouble shooting, and general kept to the point of helping me. He kept it simple, and gave me quick accurate help. I applaud him and his customer service. I will definitely be a returning customer. And the WinIPAC is an amazing setup. :clap for ultimarc:

--- End quote ---

Just don't ever criticize the components he uses for his products (i.e. cheap USB encoder chips).  I learned that the hard way...

FrizzleFried:

--- Quote from: WunderCade on August 01, 2007, 04:59:04 pm ---Welcome to BYOAC Andy.  ::)

--- End quote ---

Uh,  I don't think that is Andy as he does post here from time to time and the majority of folks here know of him,  his stuff,  and his reputation for being a good guy.  I've ordered a number of items from Andy and have been happy with each and every purchase.

FrizzleFried:

--- Quote from: PsychoAU on August 01, 2007, 05:15:12 pm ---
--- Quote from: rlehm on August 01, 2007, 04:35:50 pm ---I just wanted to make a public thread about how impressed I was with the way andy at ultimarc treated me. I am using windows vista on my mame cab (I know, you all hate vista, but I do not) I ran into a few configuration issues, and he was so beyond helpful. He ended emails with things like “If this does not cure the problem, let me know. we will definitely resolve it.” Which makes me feel he cares and will stay by my side until things are resolved. He responded to my emails respectfully, supplied me with links to trouble shooting, and general kept to the point of helping me. He kept it simple, and gave me quick accurate help. I applaud him and his customer service. I will definitely be a returning customer. And the WinIPAC is an amazing setup. :clap for ultimarc:

--- End quote ---

Just don't ever criticize the components he uses for his products (i.e. cheap USB encoder chips).  I learned that the hard way...

--- End quote ---

Way to crap on a guys "bravo" thread...

 :dunno

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