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Has SlikStik Ripped me off??
Brax:
--- Quote from: shardian on December 20, 2006, 11:06:29 am ---Don't worry, Christian will be on here shortly to publicly berate you for complaining of his service.
--- End quote ---
...and cancel your order, send you your money back and leave you high and dry ready to start all over again with another company.
Communication isn't one of their strong suits; just read any of Christian's posts.
tranq:
That's strange he would come here. Hm. I got a fighter (which I ended up switching for a classic) in probly four or five weeks. Generally, they're always busy as hell. Sometimes they're on the ball, sometimes not. If I need something, I call direct - which of course you can't do if you haven't ordered from them, cos they don't otherwise give out the number. (I even have his cell number....but I can be persuasive.)
In any case, always check out Retroblast to see what else is out there, before making a purchase. I didn't even know about them till the last six or eight months, but I've since gone through all their product reviews. From now on, I'd buy, either, the Ulitmarc spinner or the TT2.
SlikStik Christian:
James,
Your order has been on hold due to you not following our international shipping policy when you placed your order. We have sent you 2 emails regarding your order and you have not replied to either, here is the latest email that was sent yesterday. Check your email...
From: "SlikStik" Save Address | Headers
To : "James & Donna" <---email address munched by saint--->
CC :
Date : Wed, 20 Dec 2006 09:03:29 -0500
Subject : Re: Whats happened to my order??!!!!
--------------------------------------------------------------------------------
James,
Your initial order has been processed by our system the day you made the purchase on our website but there is an issue, you did not follow our international shipping policy which is clearly stated on our website.
*All international orders require additional shipping costs above what our website already charges. If you are an international customer and would like to purchase products from SlikStik, you must email us with your full shipping address and postal/zip code for a custom shipping quote. If you are an international customer and you purchase items through our website and you do not notify us in advance that you are placing an international order, your order will be put on hold until all additional shipping funds are received.*
With that being said, you need to send in an additional $14.00 to complete your order. You can do this by going to this link http://www.slikstik.com/detail.aspx?ID=102 and adding 14 of that item to your cart and completing the checkout.
Once that payment is in your order will ship.
Christian
Team SlikStik
http://www.slikstik.com
---------- Original Message ----------------------------------
From: "James & Donna" <---email address munched by saint--->
Date: Wed, 20 Dec 2006 08:52:58 +1030
Hey there,
My credit card has now been charged the full amount for this order however I
have not received any emails to confirm the shipping information or tracking
number.
I originally sent you an email on the 12DEC06 (as per below) but never
received a reply, I have also tried calling the telephone number as stated
on your website but all I get is "this number has been disconnected". So now
what am I suppose to think? I will give you 2 days to reply to this email >otherwise my bank will have to follow this up.
Many thanks
James
nostrebor:
Hey James no worries! Just send him $14 more bucks and all will be well. ;D
FrizzleFried:
Hmmm....I figured that it would somehow be the CUSTOMERS fault. Hey Christian, ever heard of a TELEPHONE? You know...that think you talk through and it magically tansfers your voice across vast open spaces to the side where you "dialed" to.
Any company with even remotely interested in customer service would have PHONED after they didn't receive a reply to their email inquiring about the extra $14.00...especially after receiving a 2nd email from the guy.
But then again it appears from yours and others posts you have proven over and over again the fact that customer service isn't at top of your priority list.
Edit: Removed any reference to other companies...no need.
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