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The guys at ACT LABS are rather Curt...I'm almost offended
quarterback:
--- Quote from: DrewKaree on January 04, 2005, 10:44:45 pm ---After reading their e-mail reply to you, I was expecting some diatribe relating to your question.
--- End quote ---
Hoagie_one:
I said I was Almost offended.
I'm not crying about it or anything. Just pointing out that some online retailers are less customer savey thanothers.
Bones:
I was in customer service for many years and it really doesn't take much effort to reply with the following:
"Thank you for your enquiry but unfortunately we do not have any remaining stock or access to those items in the future."
Everyone has a different level of sensitivity but such a reply would have avoided this topic and the negative message it may carry to other potential customers.
Just my opinion for what it's worth. :)
fredster:
I have to agree with BrokenBones1
That's not good business. Not good at all, and it didn't take more than a moment or two to make you happy with a response. I don't blame you for being upset.
Sure, it's quick and to the point, but that's not how you talk to a customer under any circumstances.
It may point to a more systemic problem there at whoever or whatever is running that group. They can see their $35 light gun sell for over $125 and see that the demand is still there, yet they won't make more?
That idea had a lot of potential for grouping with other products. They could have sold it at computer stores, or opened a market to all manner of computer retailers. What are they thinking?
ActLabs must be ran by a chimp to let things like that go by.
Gunstar Hero:
It certainly shows a lack of respect for our market segment... maybe they're tired of dealing with backlash from janking the light gun!
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